1103-Customer Success Manager (PPC Advertising)

<div> <p><strong>We Make Remote Work Remarkable</strong><strong> • TopTalent from LatAm</strong></p> <p>Hello! We are <strong>GoFasti, </strong>a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. </p> </div> <p>We need an English-fluent <strong>Customer Success Manager (PPC Advertising)</strong>, based in Latin America, available to work remotely.<br />We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.</p> <p>Are you the one we are looking for?</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Serve as the primary point of contact for assigned clients.</li> <li>Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.</li> <li>Present PPC performance reports and insights to non-technical stakeholders.</li> <li>Build and maintain strong client relationships to drive customer satisfaction and retention.</li> <li>Translate client objectives, feedback, and business needs into clear briefs for the media buying team.</li> <li>Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.</li> <li>Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.</li> <li>Document client meetings, action items, and account updates within the CRM.</li> <li>Ensure timely follow-up on client requests and maintain a high level of customer service</li> </ul> <p><strong>Requirements:<br /></strong></p> <div> <ul> <li>3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.</li> <li>1+ year of hands-on experience with Google Ads campaigns.</li> <li>Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles</li> <li>Experience managing client relationships and leading client-facing meetings.</li> <li> <div>Ability to present campaign performance and recommendations to non-technical stakeholders.</div> </li> <li> <div>Strong ability to explain technical advertising concepts in a clear and accessible way.</div> </li> <li> <div>Excellent organizational, communication, and problem-solving skills.</div> </li> <li> <div>Proactive mindset with the ability to identify issues before they impact client satisfaction.</div> </li> <li>Native-level English communication skills, both written and verbal.</li> </ul> <p><strong>It's a Plus:</strong></p> <ul> <li>Experience working with franchise or multi-location businesses.</li> <li>Experience in a digital marketing agency environment.</li> <li>Familiarity with CRM platforms and customer success best practices.</li> </ul> </div> <div> <p><strong>Compensation:</strong></p> <ul> <li>The Salary range offered for this position varies from (USD) $2,000 - $2,500 per month, depending on seniority and skillset.</li> <li>This position is for an independent contractor, through a payroll platform.</li> <li>The talent will work REMOTELY allocated at our client. </li> </ul> <p><strong>Here are the steps for this process:</strong><br />Application review/approval <strong>&gt;</strong> Screening interview with GoFasti's team <strong>&gt;</strong> We build and send your profile to our client <strong>&gt;</strong> Profile review/approval by client <strong>&gt; I</strong>nterview with the client <strong>&gt; H</strong>iring and onboarding. </p> </div> <div> <p>Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. </p> <p><strong>Note for Candidates Approached Directly:</strong><br />If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. <br />Thank you!</p> </div>