Account Director

<p>Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.</p> <p>This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.</p> <h3>What you’ll do</h3> <ul> <li>Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.</li> <li>Develop and execute account growth strategies, identifying upgrade and expansion opportunities.</li> <li>Lead renewals and commercial negotiations in partnership with leadership.</li> <li>Build strong relationships with senior stakeholders and procurement teams.</li> <li>Translate customer goals into scalable creative programs and solutions.</li> <li>Partner with Project Managers and Producers to ensure seamless delivery across workstreams.</li> <li>Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.</li> <li>Monitor account health, burn rates, and pacing to ensure performance and profitability.</li> <li>Develop ROI-driven business cases that demonstrate the value of Superside’s model.</li> <li>Identify opportunities to leverage AI and automation to improve customer outcomes.</li> <li>Coach and develop PMs and Producers to raise the bar on delivery and customer management.</li> <li>Partner with Creative, Product, and Operations to align on resourcing and execution.</li> </ul> <h3>What you'll need to succeed</h3> <ul> <li>5–10+ years of experience in account management or client services in creative, marketing, or digital environments.</li> <li>Proven track record of managing and growing enterprise or high-value global accounts.</li> <li>3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).</li> <li>Strong commercial acumen with ownership of revenue, retention, and growth targets.</li> <li>Experience working with enterprise, SaaS, D2C, or B2B clients.</li> <li>Proven ability to manage senior stakeholders and navigate complex organizations.</li> <li>Experience leading and developing cross-functional teams.</li> <li>Strong operational mindset with the ability to scale delivery while maintaining quality.</li> <li>Ability to translate business objectives into actionable programs and outcomes.</li> <li>Excellent communication skills with a structured, solution-oriented approach.</li> </ul> <h3>Compensation</h3> <h3>Additional Information</h3> <p><b>Why Join us?</b></p> <p>Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.</p> <p><b>Remote-first. Customer-led.</b></p> <p>Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.</p> <p><b>Global team, local impact.</b></p> <p>Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.</p> <p><b>High performance, low ego.</b></p> <p>Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.</p> <p><b>Impact meets opportunity.</b></p> <p>We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.</p> <p><b>Grow fast. Lead well.</b></p> <p>You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.</p> <p><b>About Superside</b></p> <p>Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension </p> <p>of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. </p> <p>Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.</p> <p>Learn more at <a href="http://superside.com" rel="nofollow ugc noopener" target="_blank">superside.com</a></p> <p><b>Diversity, Equity and Inclusion</b></p> <p>We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.</p>