Account Manager - 60 to 70K€ package + BSPCE

<h2><strong>Our team shared’s mission is deploy AI agents to transform how patients and doctors connect</strong></h2><p style="min-height:1.5em">We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.</p><p style="min-height:1.5em">Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.</p><p style="min-height:1.5em">Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time.</p><p style="min-height:1.5em">Want to shape the future of healthcare?</p><p style="min-height:1.5em"><strong>Join us !</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Discover <a target="_blank" rel="noopener noreferrer nofollow" href="https://vocca-public.notion.site/Our-culture-30cec395a41880c29006c0e9f20d9691?pvs=74">our company culture and values</a></p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=mf80E8Cmodg">Here is a product Demo</a></p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.notion.so/Meet-the-team-268ec395a41880a98e60e7374540825e?pvs=21">Meet the team</a></p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.lesechos.fr/start-up/deals/french-tech-vocca-une-ia-au-service-des-secretariats-medicaux-2188284">Article on our seed round of 5,5M$</a></p></li></ul><h2>Context</h2><p style="min-height:1.5em">Vocca builds AI voice agents that answer patient calls, handle appointment booking and rescheduling, and free up time for medical teams. Following our $25M Series A, we are a team of 50+ across Paris and New York, and 250 healthcare organizations trust us.</p><p style="min-height:1.5em">Our client base is organized into three segments:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Our 40 largest accounts (hospitals, groups, networks of centers) are managed by two Key Account Managers.</p></li><li><p style="min-height:1.5em">150 to 170 clients are supported by a dedicated team.</p></li><li><p style="min-height:1.5em">In between, 40 to 50 organizations (multi-site centers, specialist practices, regional groups) have strong growth potential.</p></li></ul><p style="min-height:1.5em">A center that opens a new site every six months, a surgeon who operates in three clinics: every account in this segment opens the door to others. This is the portfolio you will own.</p><p style="min-height:1.5em"></p><h2>Your mission</h2><p style="min-height:1.5em">Turn this portfolio into a growth engine: <strong>€400K in upsell over the year and 95% retention.</strong> You make sure your clients are satisfied and actively using Vocca, then turn their trust into additional revenue: new sites, new practitioners, new facilities.</p><p style="min-height:1.5em"></p><h2>Expected outcomes</h2><p style="min-height:1.5em"><strong>After 3 months:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You master the product, the client journey and our tools</p></li><li><p style="min-height:1.5em">40 to 50 accounts taken over and qualified: satisfaction, sites, opening plans, potential</p></li><li><p style="min-height:1.5em">A written expansion plan for every account with potential</p></li><li><p style="min-height:1.5em">Your first upsells signed</p></li></ul><p style="min-height:1.5em"><strong>After 6 months:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Portfolio managed autonomously, with a consistent follow-up routine</p></li><li><p style="min-height:1.5em">An up-to-date expansion pipeline in the CRM, sized for the annual target</p></li><li><p style="min-height:1.5em">Key clients and referrers identified and closely followed</p></li></ul><p style="min-height:1.5em"><strong>After 12 months:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">€400K in upsell signed</p></li><li><p style="min-height:1.5em">95% retention across the portfolio</p></li><li><p style="min-height:1.5em">Client feedback consolidated and actionable for the Product and Sales teams</p></li></ul><p style="min-height:1.5em"></p><h2>Your responsibilities</h2><p style="min-height:1.5em"><strong>Grow every account</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Spot opportunities: site openings, new practitioners, new services</p></li><li><p style="min-height:1.5em">Build and execute an expansion plan for each account, from identification to signature</p></li><li><p style="min-height:1.5em">Leverage your clients' networks to open new facilities</p></li></ul><p style="min-height:1.5em"><strong>Drive satisfaction and usage</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Hold regular check-ins with medical secretaries, center managers and practitioners</p></li><li><p style="min-height:1.5em">Track usage and demonstrate impact: calls handled, time saved, service quality</p></li><li><p style="min-height:1.5em">Anticipate risks and take control of tense situations</p></li></ul><p style="min-height:1.5em"><strong>Coordinate deployments on your new sites</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Scope the client's needs before rollout</p></li><li><p style="min-height:1.5em">Hand over cleanly to the Deployment team, who execute</p></li><li><p style="min-height:1.5em">Follow the project through to go-live and adoption</p></li></ul><p style="min-height:1.5em"><strong>Manage your portfolio</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Prioritize by effort and impact, without overlooking clients who are influential in their specialty</p></li><li><p style="min-height:1.5em">Keep a flawless CRM: every upsell is tracked</p></li><li><p style="min-height:1.5em">Bring field insights back to the Product and Sales teams</p></li></ul><p style="min-height:1.5em"></p><h2>This role is for you if</h2><p style="min-height:1.5em"><strong>Requirements:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2 to 5 years in a client-facing role with a real business dimension: account management, account management on a platform or marketplace, customer success with revenue targets, consulting</p></li><li><p style="min-height:1.5em">You have already grown existing accounts and can quantify your results</p></li><li><p style="min-height:1.5em">Fluent French, good written and spoken English</p></li></ul><p style="min-height:1.5em"><strong>What we will assess:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Revenue mindset and service focus:</strong> you see your job as a growth function, and you care about client follow-up as much as closing</p></li><li><p style="min-height:1.5em"><strong>Ownership:</strong> you take on an issue, unblock it and see it through</p></li><li><p style="min-height:1.5em"><strong>Portfolio thinking:</strong> you reason in segments and priorities, not client by client</p></li><li><p style="min-height:1.5em"><strong>Relationship building:</strong> you build trust with very different people, from medical secretaries to group executives</p></li><li><p style="min-height:1.5em"><strong>Rigor:</strong> follow-ups, meeting notes and CRM kept up to date without being asked</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Nice to have:</strong> experience in healthcare, AI or B2B SaaS</p><p style="min-height:1.5em"></p><h2>This role is NOT for you if</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You are looking for a pure hunting role on large deals, and day-to-day client follow-up quickly bores you</p></li><li><p style="min-height:1.5em">You see customer success as support, with no business objective</p></li><li><p style="min-height:1.5em">You need a fixed framework to be effective</p></li></ul><p style="min-height:1.5em"></p><h2>Compensation and benefits</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>€60-70K (fixe+variable).</strong> Variable pay is based on your OKRs, weighted mainly on upsell, and paid monthly.</p></li><li><p style="min-height:1.5em">Equity (BSPCE)</p></li><li><p style="min-height:1.5em">Executive contract (cadre) on a forfait-jours basis, with 8 to 12 RTT days per year</p></li><li><p style="min-height:1.5em">Hybrid: 3 days per week at the office (Paris 2nd arrondissement)</p></li><li><p style="min-height:1.5em">MacBook provided</p></li><li><p style="min-height:1.5em">Meal vouchers: €9 per working day (55% covered by the company)</p></li><li><p style="min-height:1.5em">Health insurance: 50% of Alan covered; public transport: 50% of Navigo covered; EGYM Wellpass</p></li><li><p style="min-height:1.5em">Annual offsite and team events throughout the year</p></li></ul><p style="min-height:1.5em"></p><h2>Hiring process</h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em">Video call with our Talent Acquisition Manager (30 min)</p></li><li><p style="min-height:1.5em">Video interview with Julie, Head of Operations (45 min)</p></li><li><p style="min-height:1.5em">On-site business case with Julie and Hugo (Deployment Lead) (1h)</p></li><li><p style="min-height:1.5em">On-site meeting with Eliott, CEO, and/or Hugo, CTO, followed by a coffee with the team (1h)</p></li><li><p style="min-height:1.5em">Reference checks</p></li><li><p style="min-height:1.5em">Offer</p></li></ol><p style="min-height:1.5em">We aim to keep the process <strong>within 30 days</strong>. You’ll receive continuous feedback throughout.</p><p style="min-height:1.5em"></p><h2><strong>Why should you join Vocca?</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>An entrepreneurial adventure</strong>, with a supportive, high-energy, execution-focused team</p></li><li><p style="min-height:1.5em">A <strong>product already live</strong>, with delighted customers in a <strong>fast-growing market</strong> (healthcare automation, voice AI)</p></li><li><p style="min-height:1.5em">A true <strong>scaling phase</strong>, with everything still to build</p></li><li><p style="min-height:1.5em"><strong>Real responsibilities</strong> from day one</p></li></ul><p style="min-height:1.5em"></p><h2><strong>We hire people, not roles.</strong></h2><p style="min-height:1.5em">If you're excited about our opportunities but don't check every box, <strong>we'd love to hear from you.</strong> Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. <strong>If you identify yourself as a woman</strong>: Did you know that research shows women often apply only when meeting 100% of requirements?</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We'll be thrilled to receive your application!</p><p style="min-height:1.5em"></p><p>Find more <a href="https://www.arbeitnow.fr/english-speaking-jobs">English Speaking Jobs in France</a> on Arbeitnow</a>