Account Manager

<p><strong>About WorkWhile</strong><br />WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.</p> <p>WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.</p> <p>We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.</p> <p><strong>About this Role:</strong></p> <p>WorkWhile is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.</p> <ul> <li> <p>Serve as the lead point of contact for all customer account management matters</p> </li> <li> <p>Build and maintain strong, long-lasting client relationships</p> </li> <li> <p>Maintain customer contracts to maximize profits</p> </li> <li> <p>Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors</p> </li> <li> <p>Ensure the timely and successful delivery of our solutions according to customer needs and objectives</p> </li> <li> <p>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</p> </li> <li> <p>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</p> </li> <li> <p>Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</p> </li> <li> <p>Prepare reports on account status</p> </li> <li> <p>Collaborate with sales team to identify and grow opportunities within territory</p> </li> <li> <p>Assist with challenging client requests or issue escalations as needed</p> </li> <li> <p>Travel to client locations as needed</p> </li> </ul> <p><strong>About you:</strong></p> <ul> <li> <p>Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role</p> </li> <li> <p>Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</p> </li> <li> <p>Solid experience with CRM software (HubSpot or similar) and Google Suite</p> </li> <li> <p>Experience delivering client-focused solutions to customer needs</p> </li> <li> <p>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</p> </li> <li> <p>Excellent listening, negotiation and presentation abilities</p> </li> <li> <p>Strong verbal and written communication skills</p> </li> <li> <p>Undergraduate degree</p> </li> </ul> <p><strong>Benefits &amp; Perks</strong></p> <ul> <li> <p>Remote work culture with opportunities for coworking in SF, NY &amp; Toronto</p> </li> <li> <p>In-person company offsites</p> </li> <li> <p>Medical, dental, &amp; vision coverage</p> </li> <li> <p>Flexible time off</p> </li> <li> <p>401(k) with employer match</p> </li> <li> <p>WFH stipend to support your home office needs</p> </li> </ul> <p>WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!</p>