Account Manager

<p style="min-height:1.5em"><strong>Retire the ERP</strong></p><p style="min-height:1.5em">Light exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers - automated accounting, real-time reporting, and financial flows that move at the speed of the business.</p><p style="min-height:1.5em">We build with our customers, ship fast, and obsess over craft. In a short time, Light has gone from idea to the operating core for leading companies like Lovable, Legora, and Fuse Energy.</p><p style="min-height:1.5em">We're an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you're excited to modernise how companies run money, you're in the right place.</p><p style="min-height:1.5em">Backed by world-class investors including Balderton and Atomico and advised by industry titans, we're building category-defining products with the freedom to ship ambitiously and own outcomes. Come help us make Light the global default for next-gen finance.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the Role</strong></p><p style="min-height:1.5em">You'll sit at the heart of our Customer function and work with our most important customers. You’ll make sure they understand the value Light brings them and drive renewals and upsell.</p><p style="min-height:1.5em">Your customers are Financial Controllers, Finance Directors and CFOs at fast-growing multinational SaaS and tech companies. Senior, technical, time-poor. They expect you to keep up, to tell them straight when something won't work, and to make their team the hero.</p><p style="min-height:1.5em">We’re a young company, and we’re just starting to renew contracts. In parallel, we’re deploying Agentic Customer Engineers who help our customers make the most of Light. While they re-design customer workflows and deploy agents, you’ll own the stakeholders, the adoption, and the commercial in this motion. There's no set playbook yet. You'll write it, and we'll help.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Key Responsibilities</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own existing customer relationships and drive adoption, renewal and upsell</p></li><li><p style="min-height:1.5em">Ensure that Controllers, Finance Directors, and CFOs see the value Light brings</p></li><li><p style="min-height:1.5em">Make finance the hero - help them do their best work and get recognition for it</p></li><li><p style="min-height:1.5em">Partner two-in-a-box with Agentic Customer Engineers to help customers make the most of Light and our suite of AI agents</p></li><li><p style="min-height:1.5em">Spot an engagement going sideways before the customer does, and fix it</p></li><li><p style="min-height:1.5em">Feed what you learn back into the playbook the team is building</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Experience &amp; Qualifications</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">5+ years owning customers in account management, customer success, consulting, or a commercial delivery role - with outcomes you can point to</p></li><li><p style="min-height:1.5em">You hold your own with a CFO. You can talk multi-entity finance, ROI, and adoption without flinching, and you know when to push back</p></li><li><p style="min-height:1.5em">You've driven adoption and expansion, not just kept accounts warm and sent QBRs</p></li><li><p style="min-height:1.5em">You bring structure to messy, ambiguous engagements - clear plans, sharp prioritisation, and the judgement to know which details matter</p></li><li><p style="min-height:1.5em">You've owned accounts and driven outcomes</p></li><li><p style="min-height:1.5em">You use AI tools daily and have specific opinions on where they help and where they don't</p></li><li><p style="min-height:1.5em">Fluent English; additional European languages a plus</p></li><li><p style="min-height:1.5em">Bonus #1: Finance or accounting background</p></li><li><p style="min-height:1.5em">Bonus #2: Experience in a forward-deployed, solutions-led, or professional-services model focused on renewals and upsell, ideally in the context of AI</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em"><strong>You'll probably struggle here if</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You need a big support team, a mature playbook, and a manager on call to operate - this is a founding role with limited scaffolding</p></li><li><p style="min-height:1.5em">You can't give a concrete example of telling a senior customer "no" and making it stick</p></li><li><p style="min-height:1.5em">You love the status quo - this job is about change more than maintenance</p></li><li><p style="min-height:1.5em">You've used ChatGPT once and weren't impressed - we go all in on AI at Light</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em"><strong>The good stuff</strong></p><p style="min-height:1.5em">In addition to being part of a great team and working in a really fun and innovative environment, we offer:</p><p style="min-height:1.5em">💸 A competitive salary + potential stock options</p><p style="min-height:1.5em">🏝 Generous package of paid annual leave + public holidays</p><p style="min-height:1.5em">🥳 Regular socials and company off-sites (last time was in Piemonte, next time is in Provence)</p><p style="min-height:1.5em">🚀 A huge opportunity for career growth as you'll help shape a market-defining motion</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>The famous last words</strong></p><p style="min-height:1.5em">Working at Light means you're embarking on an exciting journey to reshape the future of multinational financial operations. Our cheat-code is that we've built something like this before - and are now doing it again, only better. Our goal is to make global finance effortless and empower companies to make informed decisions.</p><p style="min-height:1.5em">Join the rocket ship while it's taking off 🚀</p><p style="min-height:1.5em"></p><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>