Account Manager, International

<p><strong><span style="color:#121317">Lemonway is a licensed payment institution, at the heart of the new European economy.</span></strong></p><p style="min-height: 1.7em;"></p><p><span style="color:#121317">We secure payments for crowdfunding platforms, collaborative economy platforms, marketplaces, and e-merchants, with a strong commitment against fraud and to the protection of funds.</span></p><p style="min-height: 1.7em;"></p><p><span style="color:#121317">Regulated by the ACPR and holding a European passport in 29 countries, Lemonway is headquartered in Paris and brings together 150 multicultural and dedicated </span><em><span style="color:#121317">Lemonheroes</span></em><span style="color:#121317">.</span></p><p style="min-height: 1.7em;"></p><p><span style="color:#121317">More than 400 marketplaces trust us. We manage 1.4 million user wallets and have raised €50M from Breega, SpeedInvest, and Toscafund.</span></p><p style="min-height: 1.7em;"></p><p><span style="color:#121317">Profitable for four years and growing at +25% in 2025, Lemonway aims to remain among the leaders in European payments through healthy and sustainable growth.</span></p><h4></h4><p style="min-height: 1.7em;"></p><h4><strong><span style="color:#121317">The Position<br></span></strong></h4><p style="text-align:start;"><span style="color:#121317">As a member of the Account Management team, your responsibilities will include the following:</span></p><p style="text-align:start;"><span style="color:#121317">&nbsp;</span></p><ul><li><p><span style="color:#121317">Client Portfolio Management : Manage, retain, and grow accounts based in France and Europe. Your first&nbsp;objective is to make our customers stay through continued satisfaction of our services. </span></p></li></ul><ul><li><p><span style="color:#121317">Business Development : Identify upsell and cross-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition. </span></p></li></ul><ul><li><p><span style="color:#121317">Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays.</span></p></li></ul><ul><li><p><span style="color:#121317">Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce.</span></p></li></ul><ul><li><p><span style="color:#121317">Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience.</span></p></li></ul> <br> <h4><strong><span style="color:#121317">Your experience</span></strong></h4><p style="min-height: 1.7em;"></p><ul><li><p style="text-align:start;"><span style="color:#121317">You have &lt; 3 years of experience as Account Manager or Account Executive. </span></p></li><li><p style="text-align:start;"><span style="color:#121317">You have at least one confirmed experience in either the payments industry or in fintech. </span></p></li><li><p style="text-align:start;"><span style="color:#121317">You have previously worked with large B2B clients in an international context.</span></p></li><li><p><span style="color:#121317">You have previously managed large portfollio of merchants (SMB).<br></span></p></li></ul><h4><strong><span style="color:#121317">Your skills</span></strong></h4><p style="min-height: 1.7em;"></p><ul><li><p style="text-align:start;"><span style="color:#121317">You have excellent negotiation, project management, and communication skills.</span></p></li><li><p style="text-align:start;"><span style="color:#121317">Customer- and solution-oriented, you are eager to constantly learn and improve our solution in collaboration with other internal teams.</span></p></li><li><p style="text-align:start;"><span style="color:#121317">You are bilignual French - English and are fluent in either Spanish or Italian. </span></p></li></ul><p style="min-height: 1.7em;"></p><h4><strong><span style="color:#121317">Why join us ? <br></span></strong></h4><ul><li><p><span style="color:#121317">Grow your career in Account Management and FinTech through the experience of managing a complex and crucial solution for our partners. The value of this experience will be undeniable for your future. </span></p></li><li><p><span style="color:#121317">Our AM team is composed of highly talented and experienced individuals who work together (sharing advice, feedback, ideas) to ensure overall healthy retention rates. It is a team that will help you grow. </span></p></li><li><p><span style="color:#121317">Work with a manager who will be there for you. Whether you need guidance, advice, or simply someone to talk to, Arthur will place his expertise and management skills to help you enhance your skills and potential. </span></p></li><li><p><span style="color:#121317">Lemonway’s feedback structure is designed to ensure your growth through your experience with us. </span></p><p style="min-height: 1.7em;"></p></li></ul><p><strong><span style="color:#121317">Other benefits :</span></strong><span style="color:#121317"> </span></p><ul class="list-disc pb-2 pl-6 flex flex-col gap-1 text-foreground text-base leading-relaxed"><li><p><span style="color:#121317">Offices in the heart of Sentier (Paris 2nd arrondissement)</span></p></li><li><p><span style="color:#121317">Hybrid position (2 days remote working / week)</span></p></li><li><p><span style="color:#121317">Swile card</span></p></li><li><p><span style="color:#121317">Alan health insurance</span></p></li><li><p><span style="color:#121317">50% coverage of Navigo/Vélib pass</span></p></li><li><p><span style="color:#121317">Access to Gymlib</span></p></li><li><p><span style="color:#121317">Syntec holiday bonus &amp; RTT (additional days off)</span></p></li></ul><p style="min-height: 1.7em;"></p><h4></h4><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><p>Find more <a href="https://www.arbeitnow.fr/english-speaking-jobs">English Speaking Jobs in France</a> on Arbeitnow</a>