Account Manager - Speech & AI Technologies

<h2><strong>About Side</strong></h2><p>Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.</p><p>Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability.</p><p>This is not a pure sales role. It requires strong technical credibility and a customer-first mindset.</p><h2><strong>What You’ll Do</strong></h2><ul><li>Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain.</li><li>Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.</li><li>Translate complex technical requirements into clear internal delivery plans and execution roadmaps.</li><li>Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams.</li><li>Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support.</li><li>Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies.</li><li>Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap.</li><li>Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk.</li><li>Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution.</li><li>Identify risks early, escalate appropriately, and maintain transparency across stakeholders.</li><li>Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.</li></ul><p><strong>Requirements</strong></p><ul><li>5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies.</li></ul><ul><li>Experience working with large technology platforms or enterprise AI customers.</li><li>Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.</li><li>Strong understanding of annotation workflows, dataset management, and model evaluation concepts.</li><li>Comfort engaging directly with engineering, ML, and product stakeholders.</li><li>Strong communication skills with the ability to bridge technical and operational teams.</li><li>Commercial awareness and structured account management discipline within enterprise environments.</li></ul><p><strong>Benefits</strong></p><ul><li>Competitive base salary </li><li>Flexible working arrangements</li><li>annual leave plus public holidays</li><li>Private healthcare options</li><li>Life assurance and income protection coverage</li><li>Professional development support and learning opportunities</li><li>International exposure across global teams and clients</li><li>A collaborative, people-first culture within a growing global organization</li></ul><p>#LI-CD1</p>