Airline Customer Support Specialist with English (remote from Bulgaria)

<h2>Company Description</h2><p>Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from two offices in Sofia and Varna, providing customer service and technical support in 20 languages.</p><h2>Job Description</h2><p>Join Sutherland Bulgaria and Represent a Leading Airline!</p><p>Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?<br> Sutherland is looking for Customer Support Specialists to join our team and support one of the world’s top airlines.</p><p>This is a great opportunity to work from home from Sofia or Varna, use your skills daily, and grow your career in the airline and travel industry.</p><h2>Qualifications</h2><ul><li><strong>Fluent English (C1 level or higher)</strong></li><li>Excellent communication and problem-solving skills</li><li>Previous experience<strong> with airline reservation software is an advantage</strong></li><li><strong>Previous customer service experience</strong></li><li><strong>Previous experience in hospitality, reservations, airlines </strong> </li><li>Strong attention to detail and customer care orientation</li><li>Ability to work remotely and independently</li><li>Flexibility to work in a dynamic, multicultural environment</li></ul><h2>Additional Information</h2><ul><li><strong>Remote position</strong> with possibility to work from our offices in Sofia or Varna</li><li><strong>Full-time position with flexible 24/7 shifts</strong></li><li>Long-term contract with stability</li><li>21 paid vacation days</li><li>Health and life insurance</li><li>Food vouchers</li><li>Ongoing training and career growth opportunities</li><li>Friendly, supportive team and employee recognition programs</li></ul>