Application Support Analyst

<p style="min-height:1.5em"><strong>Who we are:</strong></p><p style="min-height:1.5em">We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.</p><p style="min-height:1.5em">We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em">Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?</p><p style="min-height:1.5em"><strong>Day to day responsibilities:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Working closely with other teams to understand their application needs, help them select best platforms, provision and support them.</p></li><li><p style="min-height:1.5em">Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform.</p></li><li><p style="min-height:1.5em">Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds.</p></li><li><p style="min-height:1.5em">Building relationships with our application suppliers, working with them to resolve bugs and request new features.</p></li><li><p style="min-height:1.5em">Continually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas.</p></li><li><p style="min-height:1.5em">Designing and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way.</p></li><li><p style="min-height:1.5em">Working with our data to ensure we store and process information securely and effectively.</p></li><li><p style="min-height:1.5em">Working in an agile environment on systems which are critical for our customers.</p></li><li><p style="min-height:1.5em">Assist in ad-hoc technology support and technology related duties.</p></li></ul><p style="min-height:1.5em"><br /><br /><strong>We're looking for:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Proven analytical skills and ability to problem solve.</p></li><li><p style="min-height:1.5em">Understanding of business applications and processes; proven track record in supporting the business' usage of those.</p></li><li><p style="min-height:1.5em">Understanding of APIs and integrations.</p></li><li><p style="min-height:1.5em">Ability to learn new concepts and applications quickly by getting stuck in.</p></li><li><p style="min-height:1.5em">Proven ability to implement best practice processes and application usage.</p></li><li><p style="min-height:1.5em">Ability to manage their own work pipeline as well as work as a part of a team, taking initiative to fit in with how we work.</p></li><li><p style="min-height:1.5em">Practical experience with AI and prompting techniques — building AI-assisted workflows or automations, not just an interest in the space.</p></li><li><p style="min-height:1.5em">Good understanding of change management, testing, UAT and release validation.</p></li><li><p style="min-height:1.5em">Ability to explain technical concepts to non-technical stakeholders, and vice versa.</p></li><li><p style="min-height:1.5em">Strong awareness of data security best practices.</p></li></ul><p style="min-height:1.5em"><br /><br /><strong>Bonus Skills:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience working in or supporting Operations/Customer Service teams.</p></li><li><p style="min-height:1.5em">Experience supporting Intercom or similar customer service platforms.</p></li><li><p style="min-height:1.5em">Experience implementing and supporting business applications such as CRM and ERP systems.</p></li><li><p style="min-height:1.5em">Experience supporting telephony systems (like Aircall, Amazon Connect, Ujet).</p></li><li><p style="min-height:1.5em">SQL and/or Python scripting.</p></li><li><p style="min-height:1.5em">Usage of low-code integration/automation platforms like n8n, Zapier, Workato, Hightouch, OutSystems.</p></li><li><p style="min-height:1.5em">Exposure to workflow management systems.</p></li><li><p style="min-height:1.5em">Familiarity with AWS and Datadog (or similar cloud/monitoring tooling).</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Benefits, Compensation &amp; Savings:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Pension scheme.</p></li><li><p style="min-height:1.5em">Death in Service scheme.</p></li><li><p style="min-height:1.5em">Income Protection.</p></li><li><p style="min-height:1.5em">Permanent employees enjoy access to our Share Options Scheme.</p></li><li><p style="min-height:1.5em">5% back on in-app purchases.</p></li><li><p style="min-height:1.5em">£200 for WFH Setup.</p></li></ul><p style="min-height:1.5em"><strong>Health &amp; Wellbeing:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Private Medical Insurance including;</p></li><li><p style="min-height:1.5em">GP consultations (video, telephone or face-to-face).</p></li><li><p style="min-height:1.5em">Prescribed medication.</p></li><li><p style="min-height:1.5em">In-patient, day-patient and out-patient care.</p></li><li><p style="min-height:1.5em">Mental health support.</p></li><li><p style="min-height:1.5em">Optical, dental &amp; audiological cover.</p></li><li><p style="min-height:1.5em">Physiotherapy.</p></li><li><p style="min-height:1.5em">Advanced cancer cover.</p></li><li><p style="min-height:1.5em">Menopause support.</p></li><li><p style="min-height:1.5em">Employee Assistance Programme including:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Unlimited mental health sessions.</p></li><li><p style="min-height:1.5em">24/7 remote GP &amp; physiotherapy.</p></li><li><p style="min-height:1.5em">24/7 helpline for emotional &amp; practical support.</p></li></ul></li><li><p style="min-height:1.5em">Savings &amp; discounts on everyday shopping.</p></li><li><p style="min-height:1.5em">1:1 personalised well-being consultations.</p></li><li><p style="min-height:1.5em">Gym membership discounts.</p></li></ul><p style="min-height:1.5em"><strong>Family Friendly Policies:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Enhanced maternity pay.</p></li><li><p style="min-height:1.5em">Enhanced paternity pay.</p></li><li><p style="min-height:1.5em">Enhanced adoption pay.</p></li><li><p style="min-height:1.5em">Enhanced shared parental leave.</p></li></ul><p style="min-height:1.5em"><strong>Learning &amp; Development:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Professional Qualifications.</p></li><li><p style="min-height:1.5em">Professional Memberships.</p></li><li><p style="min-height:1.5em">Learning Suite for e-courses.</p></li><li><p style="min-height:1.5em">Internal Training Programmes.</p></li><li><p style="min-height:1.5em">FCA &amp; Regulatory training.</p></li></ul><p style="min-height:1.5em"><strong>Workplace Perks:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday</p></li><li><p style="min-height:1.5em">Casual dress code.</p></li><li><p style="min-height:1.5em">Workplace socials.</p></li><li><p style="min-height:1.5em">Healthy snacks.</p></li></ul><p style="min-height:1.5em"></p><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>