Chat Suppore

We are looking for an experienced Chat Support Specialist to join our software company full-time.<br><br>You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.<br><br><strong>Responsibilities<br><br></strong><ul><li> Respond to customer inquiries via live chat and email</li><li> Troubleshoot basic software issues</li><li> Escalate technical problems when needed</li><li> Maintain a high level of customer satisfaction</li><li> Document customer feedback and common issues</li><li> Work closely with our support and operations teams<br><br></li></ul><strong>Requirements<br><br></strong><ul><li> Previous experience in chat and email support for a software or SaaS company</li><li> Excellent written English</li><li> Strong communication and problem-solving skills</li><li> Ability to work independently</li><li> Reliable internet connection and computer</li><li> Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus<br><br></li></ul>Position Details<br><br><ul><li> Full-time remote role</li><li> Long-term opportunity</li><li> Competitive salary based on experience<br><br></li></ul>How to Apply<br><br><strong>Please Send<br><br></strong><ul><li> Your resume</li><li> A brief introduction</li><li> Details of your previous support experience</li></ul><br/><br/>Please mention the word **KEENLY** and tag RMmEwMTo0Zjk6NmE6MTY2YTo6Mg== when applying to show you read the job post completely (#RMmEwMTo0Zjk6NmE6MTY2YTo6Mg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.