Chief of Staff, CRO

<p><a href="https://jobicy.com/company/gitlab" target="_blank" rel="noopener">GitLab</a> is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI" rel="nofollow ugc noopener" target="_blank">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p> <h3><strong>An overview of this role</strong></h3> <p>Join us at a pivotal moment as we scale our revenue operations globally. As Chief of Staff to the CRO, you'll serve as a strategic partner and force multiplier to our revenue leadership team, driving operational excellence and orchestrating high-impact initiatives. As part of the Office of the CRO, you'll also manage our Communications lead and CRO Initiatives Program Manager, giving you direct ownership over how the CRO's key initiatives get built and run. This highly visible role offers a unique opportunity to shape strategy at the executive level while developing your path to senior leadership.</p> <p>You'll work at the intersection of strategy, operations, and execution translating vision into action while maintaining the organizational agility needed in a high-growth environment.</p> <h3><strong>What you'll do</strong></h3> <p>The responsibilities encompass direct assignments driven by the CRO as well as autonomous leadership efforts informed by the feedback and key priorities of the CRO leadership team. This role will help enable communication, collaboration, strategy execution, and special projects across the CRO organization. </p> <ul> <li>Serve as a trusted advisor and thought partner to the CRO and revenue leadership on strategy, initiatives, and organizational priorities</li> <li>Drive leadership operations , including weekly executive staff meetings, QBRs, and strategic planning cycles with insights that inform decision-making</li> <li>Lead the CRO team's goal-setting and tracking across the global revenue organization</li> <li>Effectively triage escalations and drive cross-functional resolution of complex business blockers and time-sensitive customer issues</li> <li>Serve as CRO proxy in reviewing account plans, preparing briefing materials, and managing key customer and partner meetings with clear agendas and follow-ups</li> <li>Ensure timely follow-up on critical customer and partner interactions to drive business outcomes</li> <li>Serve as CRO Board Liaison, prepare board materials, investor updates, and collaborate on executive presentations and organizational announcements</li> <li>Maintain strategic partnerships with CEO's Chief of Staff, Sales Strategy &amp; Analytics, Field Operations, Finance, and People teams to drive cross-functional alignment</li> <li>Develop and maintain strong relationships with executives and senior leaders to achieve project objectives and deliverables</li> <li>Identify delegation opportunities and optimize the CRO's time allocation to ensure focus on the highest-value strategic activities</li> </ul> <h3><strong>What you'll bring</strong></h3> <ul> <li>8-12 years of progressive experience in strategic roles such as chief of staff, top-tier management consulting, corporate strategy, or revenue operations leadership at high-growth technology companies. You combine strategic thinking with exceptional execution skills and thrive in fast-paced, ambiguous environments.</li> <li>Proven track record leading cross-functional projects, influencing senior stakeholders, and delivering results in matrixed organizations</li> <li>Executive presence and confidence in managing conversations with Board members, C-Suite, and senior leaders across the organization</li> <li>Strong analytics and reporting capabilities with experience translating data into actionable insights that drive business decisions</li> <li>Advanced proficiency in CRM systems (Salesforce), business intelligence tools, and presentation software</li> <li>Demonstrated success in building scalable processes and operating systems that improve organizational efficiency</li> <li>Exceptional organizational and time management skills with the ability to shift priorities quickly while maintaining control across multiple projects</li> <li>Collaborative mindset with strong emotional intelligence and ability to work effectively across all organizational levels and functions</li> <li>Detail-oriented and results-driven with strong initiative, self-motivation, and a bias toward action</li> <li>Exceptional written communication, comfort documenting in public, and experience operating in an async environment</li> <li>Bachelor's degree in Business Administration, Finance, or related field (or equivalent work experience)</li> <li>Ability to travel as needed to support the CRO</li> </ul> <p><strong>About the Team</strong></p> <p>The GitLab Revenue Team builds and scales the go-to-market capabilities that power our global growth and customer success. Acting as strategic partners to customers and internal stakeholders, the team aligns revenue solutions with company objectives to acquire, expand, and retain world-class customers.</p> <p>The Revenue Team spans multiple functions working in coordination: Sales teams drive new business and expansion across territories and segments; Customer Success ensures adoption and value realization; Sales Strategy &amp; Analytics provides insights and enablement; Field Operations optimizes processes and systems; and Partner teams extend our market reach through channel and alliance relationships. As a fully distributed, async-first team, the Revenue Team serves as the growth engine of the company, provides data-driven insights on pipeline and forecast, and champions initiatives that strengthen market execution while modeling the collaboration practices that enable GitLab's remote culture to thrive at scale.</p> <h3><strong>How GitLab Supports Full-Time Employees</strong></h3> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" rel="nofollow ugc noopener" target="_blank">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto" rel="nofollow ugc noopener" target="_blank">Flexible Paid Time Off </a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/" rel="nofollow ugc noopener" target="_blank">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/" rel="nofollow ugc noopener" target="_blank">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/" rel="nofollow ugc noopener" target="_blank">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" rel="nofollow ugc noopener" target="_blank">Parental Leave</a> </li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups" rel="nofollow ugc noopener" target="_blank">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. </p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" rel="nofollow ugc noopener" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" rel="nofollow ugc noopener" target="_blank">GitLab’s EEO Policy</a> and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" rel="nofollow ugc noopener" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" rel="nofollow ugc noopener" target="_blank">accommodation</a>, please let us know during the <a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" rel="nofollow ugc noopener" target="_blank">recruiting process</a>.</p>