Client Engagement Manager

<p>We are seeking a structured and proactive <strong>Client Engagement Assistant</strong> to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.</p><p>In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.</p><h2><strong>Key Responsibilities:</strong></h2><ul><li><p><strong>Customer Engagement Scoring and Prioritization:</strong> Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.</p></li><li><p><strong>Process Governance and Compliance:</strong> Ensure that pre-sales and discovery processes are strictly followed across the entire team.</p></li><li><p><strong>Information Management:</strong> Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.</p></li><li><p><strong>Pre-Sales Team Coordination:</strong> Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.</p></li><li><p><strong>Risk Identification and Escalation:</strong> Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.</p></li><li><p><strong>Presentation and Proposal Development:</strong> Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.</p></li><li><p><strong>Quote and Commercial Support:</strong> Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.</p></li></ul><h2><strong>Requirements:</strong></h2><ul><li><p><strong>Minimum 2+ years of experience</strong> in IT services delivery or project management.</p></li><li><p>Previous experience as a <strong>Business Analyst (BA)</strong>, <strong>Project Manager (PM)</strong>, or <strong>Engagement Manager</strong>.</p></li><li><p>Strong understanding of <strong>IT services delivery models</strong> and outsourcing engagement structures.</p></li><li><p><strong>Proficient in business English</strong> (written and verbal) with excellent professional communication skills.</p></li><li><p>Superior organizational abilities and project management expertise.</p></li><li><p>Analytical mindset with the ability to assess client needs and identify appropriate solutions.</p></li><li><p>Proactive problem-solving skills with a focus on risk management.</p></li></ul><h2><strong>Will be a plus:</strong></h2><ul><li><p>Background in <strong>Sales or Business Development</strong>.</p></li><li><p>Hands-on experience with project management tools and <strong>CRM systems</strong>.</p></li><li><p>Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).</p></li><li><p>Familiarity with specialized proposal and presentation software.</p></li></ul><h2><strong>Stages:</strong></h2><ol><li><p><strong>Call with Recruiter</strong></p></li><li><p><strong>Technical Interview</strong></p></li><li><p><strong>Final Interview with Co-founder</strong></p></li></ol><h2><strong>Our Benefits:</strong></h2><ul><li><p>Opportunity to work with international clients;</p></li><li><p>Paid vacations and sick-leaves, additional days-off, relocation bonus;</p></li><li><p><strong>Wellness:</strong> Medical insurance / sport compensation / health check-up + flu vaccination at your choice;</p></li><li><p><strong>Education:</strong> Regular tech-talks, educational courses, paid certifications, English classes;</p></li><li><p><strong>Fun:</strong> Own football team, budget for team-lunches, branded gifts;</p></li><li><p>One of the best IT employers in Lviv based on DOU rating.</p><p>Recruiter <a href="http://linkedin.com/in/yulia-nochovna-14703622b" rel="nofollow ugc noopener" target="_blank">Yuliia Nochovna</a></p></li></ul><p><strong><br /></strong></p>