Customer Engineer

<p style="min-height:1.5em"><strong>Mission</strong></p><p style="min-height:1.5em">Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.</p><p style="min-height:1.5em">With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.</p><p style="min-height:1.5em">We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>What You’ll Do</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the first point of contact for technically complex customer issues</p></li><li><p style="min-height:1.5em">Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)</p></li><li><p style="min-height:1.5em">Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows</p></li><li><p style="min-height:1.5em">Transform repeated customer requests into scalable, reusable solutions</p></li><li><p style="min-height:1.5em">Configure and customize customer instances for scalability across accounts</p></li><li><p style="min-height:1.5em">Translate customer challenges and feedback into actionable product insights</p></li><li><p style="min-height:1.5em">Partner with Product and Engineering to influence roadmap with real usage data</p></li><li><p style="min-height:1.5em">Enhance product documentation based on customer interactions</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>What We’re Looking For</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Proficient in writing production-quality code, scripts, and internal tooling</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)</p></li><li><p style="min-height:1.5em">Strong debugging skills across multiple systems and layers</p></li><li><p style="min-height:1.5em">Experience working directly with users or customers</p></li><li><p style="min-height:1.5em">“Builder with empathy” mindset — you care about solving the right problems</p></li><li><p style="min-height:1.5em">Ability to own problems end-to-end in an early-stage environment</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>What Success Looks Like</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Customers onboard faster and encounter fewer technical issues</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Increased customer satisfaction and product usage</p></li><li><p style="min-height:1.5em">Customer-driven improvements delivered into the product regularly</p></li><li><p style="min-height:1.5em">Engineers spend more time on core products vs. customer-specific work</p></li><li><p style="min-height:1.5em">Clear, actionable customer feedback consistently informs product decisions</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Growth &amp; Progression</strong></p><p style="min-height:1.5em">This role is not a traditional software engineer track but sits close to the core engineering team. </p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Depending on your impact and interests, growth paths include:</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Shipping bug fixes and automations into the core product</p></li><li><p style="min-height:1.5em">Building internal tooling for CS and Engineering efficiency</p></li><li><p style="min-height:1.5em">Developing new product features</p></li></ul><p style="min-height:1.5em">We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Why This Role Matters</strong></p><p style="min-height:1.5em">This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting.</p><p style="min-height:1.5em">Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.</p><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>