Customer Service Advisor (Trade Support )

<p style="min-height:1.5em">As our next <strong>Customer Service Advisor (Trade Support), </strong>you’ll be the first voice our tradespeople hear when they need help, support or advice. Whether it’s solving a problem, answering a question, or showing them how to get more from their membership, you’ll make sure every interaction feels simple, helpful and valuable.</p><p style="min-height:1.5em">This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Forget long lists, here’s what you’ll actually spend your time on:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence</p></li><li><p style="min-height:1.5em">Spotting how to add value, guiding members towards tools, features or upgrades that support their goals</p></li><li><p style="min-height:1.5em">Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns</p></li><li><p style="min-height:1.5em">Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly</p></li><li><p style="min-height:1.5em">Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience in customer service, ideally in a membership or B2B environment</p></li><li><p style="min-height:1.5em">Excellent communication skills, clear, calm and compassionate, even in tough conversations</p></li><li><p style="min-height:1.5em">A logical, problem-solving mindset, you work through issues methodically and keep things fair</p></li><li><p style="min-height:1.5em">Confidence working at pace and adapting to change</p></li><li><p style="min-height:1.5em">Tech-savviness, you're comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered tools</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em"><strong>We believe great work deserves great rewards. Here’s just a taste:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Health, well-being and learning support</p></li><li><p style="min-height:1.5em">Gym membership, Smart Tech Scheme and Cycle Scheme</p></li><li><p style="min-height:1.5em">Birthday/Special day leave</p></li><li><p style="min-height:1.5em">Buy &amp; sell holiday scheme</p></li><li><p style="min-height:1.5em">1 week’s paid charity leave and much more!</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>How we’ll get to know each other:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Screening call with one of our Talent Acquisition Partners</p></li><li><p style="min-height:1.5em">1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates<br /></p></li></ul><p style="min-height:1.5em">If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At the moment, this role isn’t open to visa sponsorship applications.<br /></p><p style="min-height:1.5em"><strong>Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our </strong><a target="_blank" rel="noopener noreferrer nofollow" href="https://jobs.ashbyhq.com/checkatrade/form/register-interest"><strong><u>Registration Form</u></strong></a></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About us<br /><br /></strong>We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.</p><p style="min-height:1.5em">We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.</p><p style="min-height:1.5em"></p><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>