Customer Service Agent - Norwegian-Speaking

<p style="min-height:1.5em">As a <strong>Norwegian-Speaking Customer Service Agent</strong>, you will serve as a dedicated specialist within <strong>PERGOLUX</strong>’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As our designated Norwegian-fluent expert, customer contacts from Norway are routed directly to you to ensure our Norwegian market receives tailored, top-tier support in their native language, while collaborating cross-functionally to resolve technical issues and optimize internal support workflows.</p><p style="min-height:1.5em">At <strong>PERGOLUX</strong>, we are driven by integrity, ambition, innovation, humility, appreciation, and unity, bringing Scandinavian-inspired outdoor living design to customers worldwide within a collaborative, growth-oriented environment.</p><p style="min-height:1.5em"></p><h2>What You’ll Do</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Dedicated Customer Support: </strong>Deliver empathetic, high-quality support across phone, email, and chat, independently handling complex inquiries, VIP cases, and installation partner requests.</p></li><li><p style="min-height:1.5em"><strong>End-to-End Case Management: </strong>Own order and delivery issues — including returns, damages, refunds, WISMO inquiries, and claims — from initial contact through to full resolution while following localized SOPs.</p></li><li><p style="min-height:1.5em"><strong>Technical Troubleshooting: </strong>Diagnose and solve technical product issues using visual evidence, manuals, and deep product knowledge to provide accurate and effective solutions.</p></li><li><p style="min-height:1.5em"><strong>Cross-Functional Collaboration: </strong>Partner with logistics, warehouse, sales, and technical teams, maintaining precise documentation across Zendesk, Shopify, and internal tools for smooth handovers.</p></li><li><p style="min-height:1.5em"><strong>Knowledge &amp; Process Optimization: </strong>Identify workflow gaps, update Help Desk resources (FAQs, macros), and mentor associate agents to raise overall service quality and efficiency.</p></li></ul><p style="min-height:1.5em"></p><h2>What You’ll Bring</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Language Proficiency: </strong>Fluency in Norwegian (C1+) is essential — this is the core differentiator of the role. Strong English (B1+) is required for communication with our international team.</p></li><li><p style="min-height:1.5em"><strong>Bonus Language: </strong>German language skills are a highly valued bonus — the combination of Norwegian, English, and German makes you a uniquely versatile addition to our multilingual CS team.</p></li><li><p style="min-height:1.5em"><strong>Relevant Experience: </strong>2–4 years of customer support or technical service experience, ideally within a fast-scaling e-commerce environment.</p></li><li><p style="min-height:1.5em"><strong>Communication &amp; Conflict Resolution: </strong>Outstanding written and verbal communication with active listening skills, strong empathy, and confident de-escalation abilities.</p></li><li><p style="min-height:1.5em"><strong>Digital &amp; Tool Fluency: </strong>Proficiency with multi-channel ticketing platforms like Zendesk and Shopify, alongside strong multitasking abilities and SLA management.</p></li><li><p style="min-height:1.5em"><strong>Ownership &amp; Continuous Improvement: </strong>Sound judgment in handling non-standard cases independently, paired with a process-improvement mindset to enhance team workflows.</p><p style="min-height:1.5em"></p></li></ul><h2>Benefits</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.</p></li><li><p style="min-height:1.5em">International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.</p></li><li><p style="min-height:1.5em">Outdoor Lifestyle Discounts – Enjoy exclusive discounts on <strong>PERGOLUX</strong> products.</p></li><li><p style="min-height:1.5em">Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.</p></li><li><p style="min-height:1.5em">Team Culture – Be part of regular team events and a culture that celebrates wins—big and small.</p></li><li><p style="min-height:1.5em">Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.</p></li></ul><p style="min-height:1.5em"></p><h2>How to Apply</h2><p style="min-height:1.5em">We’d love to hear from you! Apply via our <a target="_blank" rel="noopener" class="ng-star-inserted" href="https://www.google.com/search?q=https://pergolux.de/pages/career%3Fsrsltid%3DAfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE"><strong>PERGOLUX Career Page</strong></a> or reach out through <a target="_blank" rel="noopener" class="ng-star-inserted" href="https://de.linkedin.com/company/pergolux"><strong>PERGOLUX LinkedIn</strong></a>.</p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>