Customer Service Representative

&lt;p&gt;Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.&lt;/p&gt;&lt;hr&gt;&lt;p&gt;&lt;strong&gt;About the Company: &lt;/strong&gt;&lt;span&gt;This is a &lt;em&gt;full time role &lt;/em&gt;with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt;&lt;em&gt; &lt;/em&gt;El Salvador - Fully Remote&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Your Mission: Day to Day Responsibilities&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Make high-volume inbound and outbound auction-related calls using approved scripts&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Clearly explain auction details, deadlines, and next steps&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Document call outcomes and tenant responses accurately in the system&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Complete multiple call attempts and follow required follow-ups&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Handle sensitive or escalated conversations with empathy and professionalism&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Stay compliant with timelines, legal requirements, and internal policies&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Flag trends, issues, or concerns to team leads&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Jump in on additional outbound call projects as business needs shift&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Your Toolbox: Skills to be Successful&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Previous call center, customer service or outbound calling experience (preferred)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Strong verbal communication and active listening skills&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Ability to stay calm in high-stress or sensitive conversations&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Comfortable working independently and managing your time&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Basic computer skills and experience with CRM or call systems&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Sharp attention to detail—especially with documentation&lt;strong&gt;&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Your Perks: What&#39;s in it for you&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Working completely remote&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Location independence&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Weekend bonus&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Training and ongoing support to set you up for success&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Collaborative, supportive team environment&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;A role that builds real-world communication and compliance skills&lt;br&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;span&gt;&lt;strong&gt;Important:&lt;/strong&gt; Please ensure that both your CV/resume and your video introduction are submitted in &lt;strong&gt;English&lt;/strong&gt;. Applications with materials provided in any other language &lt;strong&gt;will not be reviewed or considered &lt;/strong&gt;for the next stages of the process.&lt;/span&gt;&lt;/p&gt;&lt;hr&gt;&lt;p&gt;&lt;strong&gt;Why Adaptive Teams?&lt;/strong&gt;&lt;br&gt;At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.&lt;br&gt;&lt;/p&gt;&lt;hr&gt;&lt;p&gt;&lt;strong&gt;What to Expect from Our Application Process?&lt;/strong&gt;&lt;br&gt;Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to &lt;strong&gt;check your inbox&lt;/strong&gt; (and &lt;strong&gt;your spam folder&lt;/strong&gt;, just in case) for further instructions.&lt;br&gt;&lt;br&gt;We understand &lt;strong&gt;your time is valuable&lt;/strong&gt;, so we strive to keep the assessment process &lt;strong&gt;under 45 minutes&lt;/strong&gt; whenever possible, though some roles may require a slightly longer time investment.&lt;br&gt;&lt;br&gt;Once selected, you’ll have the chance to &lt;strong&gt;schedule your first interview&lt;/strong&gt; with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.&lt;/p&gt;<br/><br/>Please mention the word **EFFECTUAL** and tag RMmEwMTo0Zjg6MTQxOjQyMjk6OjI= when applying to show you read the job post completely (#RMmEwMTo0Zjg6MTQxOjQyMjk6OjI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.