Customer Success Advisor

<p>Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide <strong>certainty</strong>.</p> <p>We are a <strong>$170M Series C-funded</strong> category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to <strong>serve 10% of the Fortune 500</strong>, protecting global icons such as <strong>Apple, Netflix, AT&amp;T, Verizon, and Victoria’s Secret</strong>.</p> <p>As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.</p> <h3><a href="https://jobs.safe.security/culture/" rel="nofollow ugc noopener" target="_blank"><strong>The Culture Memo: Our Operating System</strong></a></h3> <p>Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.</p> <ul> <li> <p><strong>Extreme Ownership:</strong> We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.</p> </li> <li> <p><strong>The Elite Standard:</strong> We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.</p> </li> <li> <p><strong>Methodology &amp; Rigor:</strong> We don’t wing it. From <strong>Force Management</strong> and <strong>MEDDICC</strong> in sales to <strong>data-driven sprints</strong> in engineering, we rely on proven frameworks to stay disciplined and predictable.</p> </li> <li> <p><strong>Radical Candor:</strong> We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.</p> </li> <li> <p><strong>The Series C Hustle:</strong> We have the stability of a well-funded leader but the heart of a startup.</p> </li> </ul> <h3><strong>The Perks &amp; Ownership:</strong></h3> <p>We want our team to feel like owners because they <strong>are</strong> owners. We trust our people to manage their results and their time.</p> <ul> <li> <p><strong>Meaningful Equity:</strong> Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.</p> </li> <li> <p><strong>Unlimited Leaves:</strong> We don’t believe in clock-watching. We offer <strong>unlimited leave</strong> because we trust you to take the time you need to recharge while staying committed to the mission.</p> </li> <li> <p><strong>Comprehensive Benefits:</strong> We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.</p> </li> <li> <p><strong>Career Trajectory:</strong> We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.</p> </li> </ul> <p><strong>Core Responsibilities:</strong></p> <ul> <li>Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption.</li> <li>Act as the ‘voice of the customer’ inside the company.</li> <li>Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.</li> <li>Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.</li> <li>Drive key metrics such as GRR, NRR, and value realization.</li> <li>Become a SAFE platform expert and help customers become self-sufficient.</li> <li>Assist in identifying and documenting best practices and ensuring customer environments align with them.</li> <li>Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.</li> <li>Communicate and track customer product enhancements with SAFE Product Management.</li> </ul> <h3>Essential Skills/ Qualifications/ Experience:</h3> <ul> <li>Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.</li> <li>Demonstrated ability to communicate technical risk to non-technical/executive audiences.</li> <li>Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.</li> <li>Empathy with the customer; listening power</li> <li>Strong project management skills - super detail-oriented and disciplined</li> <li>5+ years of experience in risk consulting, management consulting, and customer success</li> <li>Track record of delivering on customer success metrics</li> <li>Confidence in being an advisor to the CXOs of Fortune 500 companies</li> <li>Comfort with building, ambiguity, and high growth chaos in a startup environment</li> <li>Travel required - 30%</li> </ul> <h3>Compensation</h3> <h3>Additional Information</h3> <p>If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, <strong>we want to hear from you!</strong> </p>