Customer Success Consultant

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;À propos de Mirakl &lt;/strong&gt;:&lt;/p&gt; &lt;div&gt;Fondée en 2012, Mirakl est à l’avant-garde de l’innovation marketplace, permettant à toutes les entreprises de rivaliser dans l’économie de plateforme.&lt;br&gt;Son operating system combine aujourd’hui des solutions pour :&lt;/div&gt; &lt;ul&gt; &lt;li&gt;le lancement, la gestion et la croissance d’une marketplace ou d’une activité de dropship (Mirakl Platform)&lt;/li&gt; &lt;li&gt;la vente omnicanale alimentée par l’IA (Mirakl Connect)&lt;/li&gt; &lt;li&gt;le retail media (Mirakl Ads)&lt;/li&gt; &lt;li&gt;le commerce agentique (Mirakl Nexus)&lt;/li&gt; &lt;/ul&gt; &lt;div&gt;Avec ses sièges à Boston et Paris, Mirakl accompagne un écosystème mondial de plus de 450 clients B2C et B2B et un réseau de plus de 100 000 marques et vendeurs tiers.&lt;br&gt;Des marques comme Macy’s, Decathlon, Carrefour, Asos et Airbus Helicopters utilisent Mirakl pour réinventer leur approche du commerce.&lt;/div&gt; &lt;p&gt;Pour plus d&#39;informations, rendez-vous sur www.mirakl.com.&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Mirakl en chiffres &lt;/strong&gt;:&lt;/p&gt; &lt;ul&gt; &lt;li&gt;🗓️ Fondée en 2012 | Membre de French Tech Next40&lt;/li&gt; &lt;li&gt;👥 Plus de 750 employés répartis dans 9 bureaux à travers le monde : Paris, Barcelone, Bordeaux, Boston, Londres, Munich, New York, Sydney, Tokyo&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;&lt;strong&gt;Nos valeurs &lt;/strong&gt;:&lt;/p&gt; &lt;p&gt;Travailler chez Mirakl, c&#39;est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et solidaires. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes uniques.&lt;/p&gt; &lt;p&gt;Nos 5 valeurs guident notre façon de collaborer :&lt;/p&gt; &lt;ul&gt; &lt;li&gt;💡 Travailler dur ensemble : le travail d&#39;équipe et la collaboration sont les fondements de notre succès&lt;/li&gt; &lt;li&gt;🏆 Aller au bout des choses : &amp;nbsp;nous privilégions l&#39;action et l&#39;efficacité pour obtenir des résultats percutants&lt;/li&gt; &lt;li&gt;🚀 Aller au-delà des attentes : &amp;nbsp;nous relevons les défis de manière proactive et visons toujours l&#39;excellence&lt;/li&gt; &lt;li&gt;🎓 Réussir grâce à l&#39;expertise : le partage de connaissances et l&#39;apprentissage continu sont au cœur de notre culture&lt;/li&gt; &lt;li&gt;🤝 Satisfaire et responsabiliser les clients : nous nous engageons à assurer la réussite de nos clients&lt;/li&gt; &lt;/ul&gt;&lt;/div&gt;&lt;h3 class=&quot;pb-2 pt-4 heading-lg text-foreground&quot;&gt;The Team You&#39;ll Join&lt;/h3&gt; &lt;div class=&quot;whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground&quot;&gt;You&#39;ll be part of our International Customer Success team led by Philippe, Director of Customer Success. The team consists of around ten Consultants based across Barcelona and Paris, covering a global portfolio of B2B and B2C accounts. Together, you&#39;ll be ensuring each client&#39;s marketplace reaches its full performance potential — acting as the strategic backbone behind their growth.&lt;/div&gt; &lt;h3 class=&quot;pb-2 pt-4 heading-lg text-foreground&quot;&gt;Your Impact&lt;/h3&gt; &lt;ul class=&quot;pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed&quot;&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live.&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership.&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance.&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Work cross-functionally with Mirakl&#39;s Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform.&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.&lt;/li&gt; &lt;/ul&gt; &lt;h3 class=&quot;pb-2 pt-4 heading-lg text-foreground&quot;&gt;What You&#39;ll Bring to the Role&lt;/h3&gt; &lt;div class=&quot;whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground&quot;&gt;&lt;strong class=&quot;font-semibold text-foreground&quot;&gt;Experience:&lt;/strong&gt;&lt;/div&gt; &lt;ul class=&quot;pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed&quot;&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;2 to 4 years&#39; experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Master&#39;s degree in Business, Management, Finance or a related field&lt;/li&gt; &lt;/ul&gt; &lt;div class=&quot;whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground&quot;&gt;&lt;strong class=&quot;font-semibold text-foreground&quot;&gt;Skills:&lt;/strong&gt;&lt;/div&gt; &lt;ul class=&quot;pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed&quot;&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs and turning data into actionable recommendations&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Senior stakeholder management and influence&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Strategic business advisory and structured problem-solving&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Strong written, verbal and presentation communication&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;AI literacy with a critical mindset — you already use AI tools and are curious to go further&lt;/li&gt; &lt;/ul&gt; &lt;h3 class=&quot;pb-2 pt-4 heading-lg text-foreground&quot;&gt;Languages&lt;/h3&gt; &lt;ul class=&quot;pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed&quot;&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;English: Full professional proficiency &lt;em&gt;(required)&lt;/em&gt;&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;French: Full professional proficiency &lt;em&gt;(required)&lt;/em&gt;&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Spanish, Italian or Arabic &lt;em&gt;(a real asset)&lt;/em&gt;&lt;/li&gt; &lt;/ul&gt; &lt;h3 class=&quot;pb-2 pt-4 heading-lg text-foreground&quot;&gt;Our Hiring Process&lt;/h3&gt; &lt;div class=&quot;whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground&quot;&gt;We warmly encourage you to apply to any of our roles, even if you think you&#39;re not an exact match.&lt;/div&gt; &lt;div class=&quot;whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground&quot;&gt;Please click the &quot;Apply&quot; button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.&lt;/div&gt; &lt;ol class=&quot;pb-2 flex flex-col gap-1 list-decimal pl-6 text-foreground text-base leading-relaxed&quot;&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Screening call with Talent Acquisition&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Interview with the Hiring Manager (business reviews and analytical skills)&lt;/li&gt; &lt;li class=&quot;break-words text-foreground text-base leading-relaxed&quot;&gt;Values interviews with 3 team members&lt;/li&gt; &lt;/ol&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;Nous recrutons des collaborateurs aux parcours et expériences très différents pour nous aider à grandir. Ceux-ci dépassent souvent les exigences professionnelles conventionnelles et nous aident à créer une culture d&#39;apprentissage continu. Si vous êtes prêt à rejoindre un leader mondial qui soutient la transformation e-commerce de plus de 450 retailers et organisations B2B parmi les plus innovants au monde. Nous pouvons utiliser des solutions d&#39;intelligence artificielle (IA) pour rationaliser notre processus de recrutement, notamment pour présélectionner les candidatures, analyser les CV et évaluer les réponses. Si l&#39;IA nous aide à travailler efficacement, toutes les décisions finales en matière de recrutement sont prises par des humains. Pour plus d&#39;information, consultez notre &lt;em data-stringify-type=&quot;italic&quot;&gt;&lt;a class=&quot;c-link&quot; href=&quot;https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews&quot; data-sk=&quot;tooltip_parent&quot;&gt;AI Guidelines for Candidates and Interviews&lt;/a&gt;&lt;/em&gt;&lt;em data-stringify-type=&quot;italic&quot;&gt;.&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;<p>Find more <a href="https://www.arbeitnow.fr/english-speaking-jobs">English Speaking Jobs in France</a> on Arbeitnow</a>