Customer Success Engineer with Portuguese

<p>As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.</p><p>This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud ecosystems and integrations.</p><p>You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within-to-large enterprises to implement best-in-class cloud security solutions.</p><p> </p><p><strong>Your Impact:</strong></p><p>● Ensure customers are maximizing their return on investment by rapidly implementing and</p><p>operationalizing SASE solutions to achieve their business and security goals</p><p>objectives</p><p>● Assist customers in implementing SASE solutions and fully integrate these</p><p>into their security and networking operations</p><p>● Be the first line of defense in proactively addressing customer needs for technical assistance, and</p><p>coordinating and prioritizing timely resolutions with engineering teams</p><p>● Serve as a customer advocate in influencing the product roadmap and improvements</p><p>● Coach customers on how to establish and manage their Cloud Security Change Management /</p><p>Governance / Center of Excellence program</p><p>● Identify risks to the customer achieving their stated business goals and work with the account</p><p>Team to build a risk mitigation plan or escalate as needed</p><p>● Develop a comprehensive understanding of typical business challenges faced by customers and</p><p>common objectives to appropriately map features and associated business benefits to address</p><p>their needs</p><p>● Be a Go-To customer expert on SASE security solutions and become a</p><p>Subject Matter expert over time</p><p>● Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification,</p><p>Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement</p><p> </p><p><strong>Qualifications:</strong></p><p>Your Experience</p><p>● BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field</p><p>● Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting</p><p>or similar roles</p><p>● In-depth understanding of networking and security concepts and experience with multi-vendor</p><p>networking devices such as routers, switches, firewalls, traffic generators, etc.</p><p>● Understanding SASE architecture and value proposition</p><p>● Past experience with Data Security product suite (CASB, DLP)</p><p>● Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF /</p><p>EIGRP)</p><p>● Expertise with Remote Access VPN solutions, IPSEC, PKI &amp;amp; SSL, TCP/IP, Authentication</p><p>Protocols (SAML, SSO, LDAP, RADIUS, etc.)</p><p>● Knowledge of Linux (including BASH and Python scripting)</p><p>● Proven track record of managing customer escalations, balancing customer expectations, and</p><p>negotiating successful resolutions</p><p>● Strong consulting and project management skills</p><p>● Ability to clearly articulate technical issues to both technical and non-technical audiences,</p><p>executives and explain their impact on business, both internal and external to the organization</p><p>● Ability to multitask and work in a fast-paced environment</p><p>● Availability to provide after-hours deliverables on a scheduled / non-scheduled basis</p>