Customer Success Manager

<h2>Description</h2><p>The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, growth, and renewal—working closely with Sales, Product, Engineering, Customer Operations, and Support.</p><p><strong>Key Responsibilities:</strong></p><p><u>Customer Success Management</u></p><ul><li>Build trusted relationships with customer stakeholders and executive sponsors.</li><li>Develop and execute Customer Success Plans aligned with customer business objectives.</li><li>Drive customer adoption, retention, satisfaction, and long-term growth.</li><li>Monitor customer health, usage trends, and business outcomes.</li><li>Identify customer risks and proactively lead mitigation plans.</li><li>Act as the primary customer advocate within Webbing.</li></ul><p><u>Customer Lifecycle Management</u></p><ul><li><u></u>Coordinate customer onboarding and deployment activities.</li><li>Ensure successful implementation of Webbing products and services.</li><li>Conduct regular customer cadence meetings.</li><li>Lead Executive Business Reviews (EBRs) and strategic planning sessions.</li><li>Track commitments and ensure timely follow-up on action items.</li></ul><p><u>Business Growth</u></p><ul><li>Partner with Sales to identify expansion and cross-sell opportunities.</li><li>Support strategic account planning and customer growth initiatives.</li><li>Promote adoption of new products and platform capabilities.</li></ul><p><u>Operational Excellence</u></p><ul><li>Maintain accurate customer records and Salesforce account hygiene.</li><li>Document customer architecture, stakeholders, and success plans.</li><li>Monitor SIM usage, data consumption, and service trends.</li><li>Coordinate operational requests with Customer Operations and Support.</li><li>Ensure timely communication during incidents and major service events.</li></ul><p><u>Customer Site Visits</u></p><ul><li>Travel regularly to customer locations across the United States.</li><li>Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.</li><li>Strengthen executive relationships through face-to-face engagement.</li><li>Support strategic customer initiatives and key business milestones.</li></ul><h2>Requirements</h2><ul><li>5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.</li><li>Experience managing enterprise or B2B customers.</li><li>Excellent communication, presentation, and relationship-building skills.</li><li>Strong organizational, analytical, and project management abilities.</li><li>Experience with Salesforce or similar CRM platforms.</li><li>Professional English (spoken and written).</li><li>Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.</li></ul><p><u>Preferred Qualifications</u></p><ul><li>Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.</li><li>Experience managing strategic or global enterprise customers.</li><li>Knowledge of APIs, eSIM technologies, or connectivity platforms</li></ul><h2>About Webbing</h2><p>Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.</p><p>Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.</p><h2>What we offer</h2><ul><li>The opportunity for professional development within a reputable international innovative and growing company.</li><li>The opportunity to join a team of highly professional specialists in an international environment.</li><li>Fully remote role</li><li>Medical benefits</li></ul>