Customer Success Manager – 14-Month FTC

<p style="min-height:1.5em"><strong>About SINGU</strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At <strong>SINGU</strong>, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become <strong>Europe’s leading platform </strong>for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Our unified CAFM platform</strong> already powers the daily operations of <strong>over 250 million m² of real estate worldwide</strong>, supporting more than <strong>500,000 professionals.</strong> Following our union with the UK’s <strong>Micad</strong> and Germany’s <strong>net-haus,</strong> we now help manage <strong>100,000+ buildings</strong> across <strong>35+ countries</strong> — and we’re just getting started.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em">Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as<strong> Prologis, ECE, CTP, Hillwood,</strong> <strong>Logicor, GLP, and Unibail-Rodamco-Westfield.</strong> As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: <strong>adaptability, collaboration, and client focus.</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em">If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works —<strong> join SINGU and be part of this transformation.</strong></p><p style="min-height:1.5em"></p><h2><strong>About The Role</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em">We're looking for a <strong>Customer Success Manager</strong> to join our Customer Experience team at SINGU, managing our <strong>UK customers</strong> on our <strong>Micad</strong> product. You'll work closely with those customers, making sure they <strong>thrive and grow with the platform</strong> as we scale our portfolio. If you're excited about <strong>building relationships</strong>, <strong>solving problems</strong>, and being the driving force behind <strong>customer retention, expansion, and overall success</strong> - this is the opportunity for you!</p><p style="min-height:1.5em">This is a <strong>pivotal moment to join</strong>. We're investing heavily in transforming the customer experience and taking our service delivery to the next level, and you'll be at the forefront of it - working directly with customers to understand their evolving needs, championing their success, and driving the improvements that matter. This isn't just about maintaining relationships; it's about <strong>shaping how we support and empower our customers</strong>.</p><p style="min-height:1.5em">This is your chance to leave your mark and help define what exceptional customer success looks like at SINGU.</p><p style="min-height:1.5em">This role is based <strong>remotely in the UK (Cardiff area preferred)</strong>, with <strong>travel across the UK</strong> for on-site customer visits. <strong>This is a fixed-term maternity cover position for approximately 14 months, with the possibility of extension depending on business needs.</strong></p><p style="min-height:1.5em"></p><h2><strong>What you'll be doing as a Customer Success Manager on Micad at SINGU:</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Own the customer relationship and experience</strong> – be the strategic partner and trusted advisor to our UK Customers, providing insights, best practices, and proactive guidance that ensures they're thriving and achieving their goals with Micad.</p><p style="min-height:1.5em"><strong>Conduct strategic account management</strong> – lead regular check-ins, business reviews, and performance assessments with key accounts, ensuring alignment between customer objectives and our solutions.</p><p style="min-height:1.5em"><strong>Become a product expert</strong> – develop deep knowledge of our platform to guide customers on best practices, unlock hidden value, identify new use cases, and ensure they're maximizing the full potential of Micad's capabilities.</p><p style="min-height:1.5em"><strong>Work cross-functionally</strong> – collaborate seamlessly with Sales, Product, Engineering, and Marketing, serving as the <strong>voice of the customer</strong> internally and advocating for improvements that enhance user experience.</p><p style="min-height:1.5em"><strong>Shape the future of CX at SINGU</strong> – help us build a Customer Success team that's the best in Europe by continuously gathering customer feedback, analysing trends, and driving meaningful change.</p><p style="min-height:1.5em"></p><h2><strong>What We're Looking For:</strong></h2><p style="min-height:1.5em"></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Proven customer success experience</strong> – you have a track record in customer success, account management, or similar client-facing roles (ideally in <strong>SaaS, technology, or B2B</strong>), with strong problem-solving skills and the ability to manage multiple accounts while keeping customers at the heart of everything you do.</p></li><li><p style="min-height:1.5em"><strong>Excellent communicator and relationship builder</strong> – you're empathetic, connect easily with people, build trust quickly, and can translate complex ideas into clear guidance.</p></li><li><p style="min-height:1.5em"><strong>A growth mindset with contagious energy</strong> – you thrive in fast paced environments, and are always looking for ways to improve both yourself and how we do things.</p></li><li><p style="min-height:1.5em"><strong>Goal driven and self-motivated</strong> – you don't wait for tasks; you create them and chase them down. You take full ownership of your work.</p></li><li><p style="min-height:1.5em"><strong>Data-driven and technically proficient</strong> – you're comfortable with <strong>CRM software (e.g., Vitally, Jira, Zoho)</strong> and customer success tools, can analyse customer metrics to drive improvements.</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Who you'll be working with and reporting to</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em">You'll report to our <strong>Head of Customer Success</strong>, and work closely with teams in sales, product and marketing across the wider SINGU group. Our teams are highly collaborative and dedicated to delivering an exceptional customer experience.</p><p style="min-height:1.5em"></p><h2><strong>About the Product</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Micad</strong> is a property management platform that has <strong>pioneered the market since 1987</strong>, combining over <strong>38 years of deep industry expertise</strong> with innovative thinking to digitise and transform estates across <strong>healthcare, education, and commercial real estate</strong> sectors.</p><p style="min-height:1.5em">The Micad platform unifies <strong>Space, Asset, Resource, and Compliance management</strong>, empowering smarter, faster decisions across every level of estate operations.</p><p style="min-height:1.5em">In 2025, <strong>Micad joined SINGU</strong>, a leading provider of CAFM software, as part of the group, bringing two trusted platforms together to accelerate innovation and deliver even greater value to our customers. Micad continues as a <strong>distinct product within the SINGU portfolio</strong>, and this role is dedicated to it.</p><p style="min-height:1.5em"></p><h2><strong>Why join SINGU?</strong></h2><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Fixed-term maternity cover contract (approximately 14 months)</strong> with the possibility of extension depending on business needs, and a <strong>competitive yearly salary up to £55,000</strong>, based on your experience.</p><p style="min-height:1.5em"><strong>A collaborative, no-micromanagement culture</strong> — we trust you to deliver.</p><p style="min-height:1.5em">Part of a <strong>fast-scaling, international group</strong> redefining how real estate is managed.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.</p><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>