Customer Success Manager

<p>AI is rewriting how enterprises run. Payflows is the platform making it happen.</p><p>The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.</p><p>Payflows is building the <strong>AI-native Finance OS for enterprise</strong> — connecting every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.</p><p>In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI.<br><strong>One</strong> intelligent platform, <strong>endless</strong> possibilities.</p><p style="min-height: 1.7em;"></p><h4>The Role</h4><p>You’ll be at the centre of how Payflows builds long-term customer partnerships — ensuring our clients not only succeed on our platform but expand with us.</p><p>As a <strong>Customer Success Manager</strong>, you’ll own relationships with enterprise finance teams — helping CFOs, Treasurers, and Procurement leaders achieve measurable results. You’ll drive adoption, unlock value, and identify opportunities to grow Payflows’ footprint within each account.</p><p>This is a role for someone who combines <strong>strategic thinking, relationship mastery, and commercial acumen</strong> — someone who thrives on impact, influence, and excellence.</p><p style="min-height: 1.7em;"></p><h4>Your Mission</h4><p><strong>Drive Adoption and Value</strong></p><ul><li><p>Partner with customers to deeply understand their objectives and translate them into success plans.</p></li><li><p>Ensure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.</p></li><li><p>Deliver measurable outcomes that demonstrate business impact.</p></li></ul><p><strong>Build and Strengthen Relationships</strong></p><ul><li><p>Develop deep, trusted relationships with key decision-makers — from operational users to CFO-level stakeholders.</p></li><li><p>Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering.</p></li></ul><p><strong>Retain and Expand Accounts</strong></p><ul><li><p>Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals.</p></li><li><p>Collaborate with Sales to execute account expansion strategies and renewals.</p></li></ul><p><strong>Operate with Precision</strong></p><ul><li><p>Monitor account health metrics, anticipate risks, and drive proactive engagement.</p></li><li><p>Maintain operational excellence through structured processes, documentation, and forecasting.</p></li></ul><p><strong>Collaborate Cross-Functionally</strong></p><ul><li><p>Partner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.</p></li></ul><h2></h2><p style="min-height: 1.7em;"></p> <br> <h4>Who You Are</h4><ul><li><p>You have <strong>2–5 years of experience</strong> in Customer Success, Account Management, or Consulting — ideally in B2B SaaS or fintech.</p></li><li><p>You’re a <strong>relationship builder</strong> — empathetic, curious, and trusted by executives and operators alike.</p></li><li><p>You’re commercially savvy — you understand how to identify business value, articulate ROI, and drive expansion.</p></li><li><p>You thrive in <strong>high-performance environments</strong>, balancing strategic thinking with operational execution.</p></li><li><p>You’re data-driven — comfortable interpreting usage metrics, identifying risks, and designing playbooks for retention and growth.</p></li><li><p>You communicate with precision — concise, confident, and customer-centric.</p></li><li><p>You’re fluent in English (French is a plus).</p></li></ul><p style="min-height: 1.7em;"></p><h4>Your Skills</h4><ul><li><p>Proven track record managing <strong> or enterprise SaaS accounts</strong>, driving adoption and expansion.</p></li><li><p>Exceptional <strong>stakeholder management</strong> and communication skills — from onboarding to QBRs.</p></li><li><p>Strong analytical mindset — able to interpret data and make decisions that improve customer outcomes.</p></li><li><p>Experience building and executing <strong>account success plans</strong> tied to measurable KPIs.</p></li><li><p>Passion for SaaS, finance, and automation — you want to help modern CFOs and Treasurers succeed.</p></li><li><p>Ownership mentality — you don’t wait for direction, you act on insight.</p></li></ul><p style="min-height: 1.7em;"></p><h4>Our Non-Negotiables</h4><p><strong>Resilience</strong> — We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges and thrive in the fight.<br><strong>Hunger</strong> — You push yourself (and the company) to raise the bar and maximise impact.<br><strong>Trustworthiness</strong> — You take ownership, solve problems, and <em>get it done</em> with integrity and consistency.</p><p style="min-height: 1.7em;"></p><p>This isn’t a support role — it’s a performance role.<br>If you’re hungry to build relationships that drive real business impact, welcome to Payflows.</p><h1></h1><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><p>Find more <a href="https://www.arbeitnow.fr/english-speaking-jobs">English Speaking Jobs in France</a> on Arbeitnow</a>