Customer Success Manager - DACH Market (m/f/x)

<p style="min-height:1.5em"><strong>About Eye Security</strong></p><p style="min-height:1.5em">Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally.</p><p style="min-height:1.5em">We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players.</p><p style="min-height:1.5em">At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About this role</strong></p><p style="min-height:1.5em">As a <strong>Customer Success Manager</strong> at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What You’ll Do</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Lead and build relationships:</strong> Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Spot opportunities &amp; drive growth:</strong> Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Be the voice of the customer:</strong> Advocate for your customers internally and help influence product and service improvements through their feedback.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Collaborate for success:</strong> Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.</p></li><li><p style="min-height:1.5em"><strong>Use data to fuel decisions:</strong> Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What You Bring</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What We Offer</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A meaningful mission: protect organizations across Europe from real-world cyber threats.</p></li><li><p style="min-height:1.5em">A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Full ownership of a strategic function in a high-growth cybersecurity scale-up.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Weekly lunches (NL) and Thursday socials to stay connected.</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A generous time-off policy, including wellbeing and volunteering days. <br /> </p></li></ul><p style="min-height:1.5em"><strong>Ready to take ownership, bring ideas to life, and inspire others?</strong> <br />We’d love to hear from you. Apply now and become part of our mission at Eye Security.</p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>