Customer Success Manager - France

<div><span style="font-size: 16px">Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.</span></div><div><br></div><div><b><span style="font-size: 16px">About us</span></b></div><div><br></div><div><span style="font-size: 16px">Insider One is the</span><b><span style="font-size: 16px"> #1 platform </span></b><span style="font-size: 16px">that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and </span><b><span style="font-size: 16px">become unstoppable.&nbsp;</span></b></div><div><br></div><div><span style="font-size: 16px">Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered </span><b><span style="font-size: 16px">by 1,500+ team members representing 50+ nationalities across 30+ offices</span></b><span style="font-size: 16px">.&nbsp; With AI at its core and an integrated Customer Data Platform (CDP),</span><b><span style="font-size: 16px"> Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels</span></b><span style="font-size: 16px">, including WhatsApp, SMS, Email, Web, App, and Site Search.&nbsp;</span></div><div><br></div><div><span style="font-size: 16px">We recently raised one of the largest funding rounds in the industry,</span><b><span style="font-size: 16px"> a $500M Series E led by General Atlantic</span></b><span style="font-size: 16px">. We are backed by top-notch investors, including </span><b><span style="font-size: 16px">Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst</span></b><span style="font-size: 16px">, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.</span></div><div><br></div><div><span style="font-size: 16px">Insider One was congratulated for becoming one of the only </span><b><span style="font-size: 16px">woman-founded, women-led B2B SaaS unicorns </span></b><span style="font-size: 16px">in the world. Loved by customers, recognized by analysts, </span><b><span style="font-size: 16px">we are the only vendor recognized as the #1 leader</span></b><span style="font-size: 16px"> in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it —</span><a href="https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud"><span style="font-size: 16px"><u> see for yourself</u></span></a><span style="font-size: 16px"><u>.</u> We consistently outperform and continue our leadership, and<u>&nbsp;</u></span><a href="https://insiderone.com/insider-migration/"><span style="font-size: 16px"><u>the results speak for themselves</u></span></a><span style="font-size: 16px"><u>.</u></span></div><div><br></div><div><span style="font-size: 16px">From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the</span><b><span style="font-size: 16px"> most socially progressive technology communities</span></b><span style="font-size: 16px"> in the world. Through our social responsibility initiatives like </span><i><span style="font-size: 16px">100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables</span></i><span style="font-size: 16px">, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.</span></div><div><br></div><div><span style="font-size: 16px">Behind all these achievements is </span><b><span style="font-size: 16px">an exceptionally talented, visionary team of overachievers</span></b><span style="font-size: 16px"> that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.</span></div><div><br></div><br><strong>What You Will Do:</strong><br><div> <li>You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.&nbsp;</li> <li>Help our clients understand their needs and which of our features and products best match their goals and expectations.&nbsp;</li> <li>Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service.&nbsp;</li> <li>You’ll monitor and facilitate the customer's adoption of our technology.&nbsp;</li> <li>Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.&nbsp;</li> <li>Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.&nbsp;</li> <li>Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.&nbsp;</li> <li>Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology.</li> <li>Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!&nbsp;</li> </div><br><strong>What You Will Need:</strong><br><div> <li>Previous work experience in customer-facing roles, such as customer success, account management, or strategic consulting. Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level.&nbsp;</li> <li>Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills.&nbsp;</li> <li>We’ve got clients all over the world! Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.&nbsp;</li> <li>Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. Superior project and time management skills. A keen eye for detail is a plus!&nbsp;</li> <li>Passion for testing, measuring, and improving outreach and follow-up effectiveness.&nbsp;</li> <li>The ability and flexibility to work in a fast-paced startup environment.&nbsp;</li> <li>Strong communication skills in English and French.</li> </div><br><strong>What We Offer:</strong><br><div> <li>Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.</li> <li>Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.</li> <li>Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.</li> <li>Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.</li> <li>Help build the team you want to work with and enjoy rewarding referral bonuses.</li> <li>Opportunities to give back to your community through volunteering and purpose-driven social impact projects.</li> <li>From global retreats to team-building activities, expect year-round events that turn into lifelong memories.</li> </div><div> <div><span style="font-size: 11pt;">We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.&nbsp;</span></div> <div>&nbsp;</div> <div><span style="font-size: 11pt;">To do this, we are looking for the exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.</span></div> <div>&nbsp;</div> <div><span style="font-size: 11pt;">If this sounds like who you are and where you aspire to be, we are excited to meet you.</span></div> </div><div><br></div><div><span style="font-size: 16px">We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.</span></div><div><br></div><div><span style="font-size: 16px">Please follow Insider One on </span><a href="https://www.linkedin.com/company/insiderone/">LinkedIn</a><span style="font-size: 16px">, </span><a href="https://www.instagram.com/insideronehq/">Instagram</a><span style="font-size: 16px">, <a href="https://x.com/insideronehq">X</a>, <a href="https://www.facebook.com/insideronehq/">Facebook </a>and </span><a class="postings-link" href="https://medium.com/insiderengineering"><span style="font-size: 16px">Medium</span></a><span style="font-size: 16px">!</span></div><p>Find <a href="https://www.arbeitnow.fr">Jobs in France</a> on Arbeitnow</a>