Customer Success Manager - German Speaking

<p>Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the company's existing systems.</p> <p>As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers post-rollout, ensuring they get maximum value from Nooxit's AI workers and experience seamless day-to-day support.</p> <h2>Tasks</h2> <ul> <li><strong>Customer Adoption &#x26; Support:</strong> Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.</li> <li><strong>Customer Health Monitoring:</strong> Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.</li> <li><strong>Feedback Loop to Product:</strong> Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.</li> <li><strong>Stakeholder Management:</strong> Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.</li> </ul> <h2>Requirements</h2> <ul> <li><strong>Experience:</strong> 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role in a B2B SaaS environment.</li> <li><strong>Domain Familiarity:</strong> Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage as our customers operate in complex enterprise environments.</li> <li><strong>Communication:</strong> Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.</li> <li><strong>Language &#x26; Location:</strong> Must be based in or willing to relocate to Berlin. Fluency in both English and German is required to work closely with our DACH customer base.</li> </ul> <h2>Benefits</h2> <ul> <li>At Nooxit you can build something new and make a difference with like-minded people.</li> <li>You can expect a young, dynamic team of employees and freelancers and an appreciative and great atmosphere.</li> <li>Hybrid setup with our office in Berlin</li> <li>Competitive salary</li> <li>Hardware of your choice</li> </ul> <p><strong>Are you interested?</strong></p> <p>Then apply right now by sending your CV. A cover letter is not necessary.</p> <p>If you have any questions, please contact us or just give us a call!</p> <p>Find <a href="https://www.arbeitnow.com/">Jobs in Germany</a> on Arbeitnow</a>