Customer Success Manager - SaaS

<h2>About Dastra</h2><p>Dastra is a fast-growing SaaS platform dedicated to <strong>data protection, compliance and AI governance</strong>.</p><p>Our mission is simple: <strong>turn complex regulatory requirements into clear, operational and actionable processes</strong>.</p><p>We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.</p><p>As we continue to grow, we are looking for a <strong>Customer Success Manager</strong> to join our Customer Success team and support our customers throughout their journey with Dastra.</p><p style="min-height: 1.7em;"></p><h3>Why join Dastra?</h3><ul><li><p>Join a fast-growing European SaaS LegalTech company</p></li><li><p>Work with <strong>Mid-Market and Enterprise organisations</strong> on complex data, AI and compliance challenges</p></li><li><p>Take ownership of a strategic customer portfolio</p></li><li><p>Become a key expert on a sophisticated SaaS platform</p></li><li><p>Work closely with Customer Success, Sales, Product and Tech teams</p></li><li><p>Join an experienced, collaborative and ambitious team</p></li></ul><p style="min-height: 1.7em;"></p><h2>Your role</h2><p>As a Customer Success Manager, you will act as the <strong>project lead for your customers’ success with Dastra</strong>.</p><p>You will manage a portfolio of <strong>Mid-Market and Enterprise customers</strong> and cover the entire customer journey, with a strong focus on <strong>onboarding, implementation, product adoption and long-term customer success</strong>.</p><p>You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.</p><p style="min-height: 1.7em;"></p><p><strong>Your main objectives will be to:</strong></p><ul><li><p>Successfully onboard and implement Dastra</p></li><li><p>Drive product adoption and long-term engagement</p></li><li><p>Support change management</p></li><li><p>Demonstrate the value delivered by the platform</p></li><li><p>Secure renewals and customer satisfaction</p></li><li><p>Identify growth opportunities alongside Account Managers</p></li></ul><p style="min-height: 1.7em;"></p><h2>Your responsibilities</h2><ul><li><p>Lead <strong>onboarding and implementation</strong> projects</p></li><li><p>Manage a portfolio of <strong>Mid-Market and Enterprise customers</strong> as their main point of contact</p></li><li><p>Drive customer success through regular follow-ups and Business Reviews</p></li><li><p>Monitor <strong>usage, satisfaction and value</strong></p></li><li><p>Anticipate risks and secure <strong>renewals</strong></p></li><li><p>Identify growth opportunities alongside Account Managers</p></li><li><p>Build expertise in <strong>data protection, AI governance and compliance</strong></p></li><li><p>Share customer insights with Product and Tech teams</p></li></ul><p style="min-height: 1.7em;"></p><h2>Your environment</h2><p>You will join our Customer Success team and report to <strong>Jérôme, our Director of Operations and co-founder</strong>.</p><p>You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.</p><p>Our customers are mainly <strong>Mid-Market and Enterprise organisations</strong>, across French and international markets.</p><p>During your first <strong>3 to 6 months</strong>, you will progressively build your expertise on Dastra, our methodology and your customer portfolio.</p><p style="min-height: 1.7em;"></p><h2>Who we're looking for</h2><ul><li><p><strong>4+ years of experience</strong> in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role</p></li><li><p>Strong understanding of <strong>SaaS environments</strong>, ideally involving complex or technical products</p></li><li><p>Experience managing <strong>Mid-Market and/or Enterprise customers</strong></p></li><li><p>Experience with <strong>onboarding, implementation, adoption and change management</strong></p></li><li><p>Strong <strong>communication and stakeholder management</strong> skills</p></li><li><p>Strong <strong>project management and organisational skills</strong></p></li><li><p>Customer-oriented, autonomous and comfortable with complex topics</p></li></ul><p style="min-height: 1.7em;"></p><h3>Languages</h3><ul><li><p><strong>French: </strong>fluent, bilingual </p></li><li><p><strong>English: </strong>fluent, bilingual or native level</p></li><li><p><strong>German</strong>: fluent or bilingual proficiency would be a plus</p></li></ul><p style="min-height: 1.7em;"></p><p>You will work with both French- and English-speaking customers in an international environment.</p><p style="min-height: 1.7em;"></p><h2>Compensation &amp; working conditions</h2><ul><li><p>Around <strong>€40-47k gross/year + variable compensation</strong>, depending on experience</p></li><li><p>Ideally based in <strong>Paris / Île-de-France</strong></p></li><li><p>Hybrid working model with <strong>2 remote days per week</strong></p></li><li><p>5 weeks of paid leave + 10 RTT days</p></li><li><p>Meal vouchers and company health insurance</p></li><li><p>Annual company seminar and regular team-building events</p></li></ul><p style="min-height: 1.7em;"></p><h2>Recruitment process</h2><ol><li><p>Introductory call with <strong>Julia, Talent Acquisition Specialist</strong></p></li><li><p>Interview with a member of the Customer Success team</p></li><li><p>Interview with <strong>Jérôme, Director of Operations and co-founder</strong></p></li><li><p>Business case and presentation</p></li><li><p>Reference check</p></li></ol><p style="min-height: 1.7em;"></p><h2>Ready to join us?</h2><p>If you enjoy working at the intersection of <strong>SaaS, technology, data, AI and regulatory challenges</strong>, and want to become a trusted partner for <strong>Mid-Market and Enterprise customers</strong>, we'd love to meet you.</p> <br> <p>Find more <a href="https://www.arbeitnow.fr/english-speaking-jobs">English Speaking Jobs in France</a> on Arbeitnow</a>