Customer Success Specialist

<p>AI is rewriting how enterprises run. Payflows is the platform making it happen.<br></p><p>The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.<br></p><p>Payflows is building the <strong>agentic platform for enterprise finance team</strong> — where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.<br></p><p>In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI.<br><br>One intelligent platform, endless possibilities.</p><p style="min-height: 1.7em;"></p><h4>The Role</h4><p>You’ll be part of the team ensuring our customers get maximum value from Payflows — driving adoption, satisfaction, and long-term success.<br></p><p>As a <strong>Customer Success Specialist</strong>, you’ll support strategic accounts, strengthen relationships, and help identify growth opportunities. You’ll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers.<br></p><p>This is a <strong>career-launching role</strong> for someone who’s ambitious, structured, and eager to learn how world-class customer success is done.</p><p style="min-height: 1.7em;"></p><h4>Your Mission</h4><p><strong>Drive Adoption</strong></p><ul><li><p>Guide users through best practices and help them unlock the full potential of Payflows.</p></li><li><p>Support onboarding and ongoing enablement efforts to ensure customers succeed.</p></li></ul><p><strong>Build Relationships</strong></p><ul><li><p>Engage with customer teams regularly, providing proactive support and ensuring satisfaction.</p></li><li><p>Be the first point of contact for daily questions, feedback, and feature requests.</p></li></ul><p><strong>Support Retention and Growth</strong></p><ul><li><p>Collaborate with CSMs to identify opportunities for upsell or deeper adoption.</p></li><li><p>Track account health and surface insights that help customers see measurable ROI.</p></li></ul><p><strong>Collaborate Internally</strong></p><ul><li><p>Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met.</p></li><li><p>Contribute to playbooks and best practices that help scale success across the organisation.</p></li></ul><p><strong>Learn and Grow Fast</strong></p><ul><li><p>Build deep product knowledge and SaaS success fundamentals.</p></li><li><p>Develop the skills to progress into a full Customer Success Manager role.</p></li></ul><p style="min-height: 1.7em;"></p> <br> <h4>Who You Are</h4><ul><li><p>You’re a <strong>recent graduate</strong> or have <strong>1–2 years of experience</strong> in SaaS, consulting, or customer-facing roles.</p></li><li><p>You’re structured, analytical, and curious — always asking “how can we make this better?”</p></li><li><p>You’re a natural communicator who builds rapport easily and communicates clearly.</p></li><li><p>You’re eager to work directly with customers and make an immediate impact.</p></li><li><p>You’re passionate about the intersection of <strong>finance, technology, and AI</strong>, and you want to help shape how enterprises work.</p></li><li><p>You’re proactive, reliable, and thrive in fast-paced environments where ownership comes early.</p></li><li><p>You’re fluent in English (French is a plus).</p></li></ul><p style="min-height: 1.7em;"></p><h4>Your Skills</h4><ul><li><p>Strong academic foundation in business, economics, finance, or engineering.</p></li><li><p>Excellent communication and presentation skills — confident in customer-facing interactions.</p></li><li><p>Organised and process-driven — you love creating structure and clarity.</p></li><li><p>Comfortable with tools like Notion, HubSpot, and Excel, and quick to learn new ones.</p></li><li><p>Strong sense of accountability — you take ownership and deliver results.</p></li><li><p>A fast learner with a passion for building strong relationships and understanding customer needs.</p></li></ul><p style="min-height: 1.7em;"></p><h4>Our Non-Negotiables</h4><p><strong>Resilience</strong> — We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges, adapt fast, and learn through adversity.<br><strong>Hunger</strong> — You push yourself to grow every day, raising the bar for yourself and those around you.<br><strong>Trustworthiness</strong> — You take ownership, communicate openly, and <em>get it done</em> with integrity and consistency.</p><p style="min-height: 1.7em;"></p><p>This isn’t a customer support job.<br>It’s a launchpad for the next generation of Customer Success leaders.</p><p>If you’re hungry to learn, build relationships, and make an impact from day one — welcome to Payflows.</p><p style="min-height: 1.7em;"></p><p>Find <a href="https://www.arbeitnow.fr">Jobs in France</a> on Arbeitnow</a>