Customer Support Driver

Job Introduction<br><br>On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.<br><br>You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road</li><li>Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.</li><li>Perform thorough cleaning and testing of returned equipment</li><li>Use of digital tools such as our M42 system to streamline operations and track deliveries</li><li>Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency</li><li>Accurately complete all necessary processes related to deliveries, collections, and technical handovers</li><li>Undertake any mandatory and other training required to do the job role<br><br></li></ul><strong>What We’re Looking For<br><br></strong><ul><li>Must have multi-drop delivery experience</li><li>Hold a Category B driving license, with a strong emphasis on safe and responsible driving</li><li>Ability to engage effectively with customers, providing clear and concise information during technical handovers.</li><li>Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.</li><li>Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.</li><li>Familiarity with the local area to optimise routes and provide relevant information to customers.</li><li>Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.<br><br></li></ul><strong>What We Can Offer You<br><br></strong><ul><li>Salary sacrifice pension</li><li>25 days holiday, plus bank holidays</li><li>Additional holiday purchase scheme</li><li>Free Tool Hire</li><li>Life Assurance cover 3x salary </li><li>Share save scheme </li><li>Eye care vouchers</li><li>Recommend a friend scheme </li><li>Learning &amp; Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required</li><li>Cycle to work scheme </li><li>Long service recognition </li><li>My Vp discounts – a variety of discounts and rewards on thousands of well-known brands</li><li>Discounts on HP products</li><li>EE mobile contract discount offers</li><li>Gym discounts</li><li>Health Shield (discounted premiums on health care cash plan)</li><li>Employee Assistance Programme</li><li>Virtual GP Service</li><li>Will Writing &amp; Funeral Concierge Service</li><li>Regit Assist 24/7 accident helpline – free joining<br><br></li></ul><strong>A Little Bit About Us<br><br></strong>With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.<br><br>As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.<br><br>At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.<br><br>Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.<br><br>Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.<br/><br/>Please mention the word **APPRECIATED** and tag RMmEwMTo0Zjk6NmE6MTY2YTo6Mg== when applying to show you read the job post completely (#RMmEwMTo0Zjk6NmE6MTY2YTo6Mg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.