Customer Support Team Leader – Bulgarian Language

<p>Have you always considered yourself a natural leader? Are you proud of your <em><strong>Bulgarian </strong></em>language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for!</p><p>While leading a team of agents, supporting exceptional clients, and providing satisfaction to both the company and the customer, <strong><em>your main duties and responsibilities would be:</em></strong></p><ul><li>Improving common communication through timely and accurate provision of information for the purpose of joint development</li><li>Organizing a team that will provide quality information about a particular service in the appropriate time period</li><li>Respecting the agreed SLA with the client</li><li>Quality and timely reporting to the client</li><li>Data entry and monitoring of PNL status</li><li>Motivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust, and the existence of teamwork</li><li>Participating in meetings needed for improvement of the quality of work and services - feedback, challenges, lessons learned, and joint challenges</li><li>Creating a timetable for team members to meet customer service expectations</li><li>Taking care of working hours and requests for free days/absence</li><li>Transferring knowledge to new members of the team</li></ul><p><em><strong>What we expect from you:</strong></em></p><ul><li><strong>Fluency in Bulgarian and English</strong> – both written and spoken</li><li>Previous experience in <strong>Customer Support, Contact Center or a similar customer-facing environment</strong></li><li>Previous experience in a <strong>Team Leader, Supervisor, Senior Agent or similar leadership role</strong> is a plus</li><li>Strong communication and interpersonal skills</li><li>Good organizational and problem-solving skills</li><li>Ability to motivate and develop team members</li><li>Ability to work in a fast-paced and target-driven environment</li><li>Good knowledge of MS Office </li></ul><p><strong><em>What you will get from us:</em></strong><strong><em> </em></strong></p><ul><li>Remote model of work</li><li>Opportunity to develop skills through paid training</li><li>Work in a large, international team</li><li>Private health insurance</li><li>Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)</li></ul><p><br></p><p>There is no need for previous experience, as long as you are ready to learn and have fun during that process!</p><p>If you want to give yourself a try in the new role, apply and join us!</p><p>Only shortlisted candidates will be contacted. Good luck!</p><p><br></p>