Deployment Specialist

<p style="min-height:1.5em"><strong>About Us</strong></p><p style="min-height:1.5em">Lupa is building a category defining product the industry has never seen before.</p><p style="min-height:1.5em">We’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever.</p><p style="min-height:1.5em">The traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London.</p><p style="min-height:1.5em">This is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>In this role, you will:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side</p></li><li><p style="min-height:1.5em">Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background</p></li><li><p style="min-height:1.5em">Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software</p></li><li><p style="min-height:1.5em">Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum</p></li><li><p style="min-height:1.5em">Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy</p></li><li><p style="min-height:1.5em">Contribute to and improve our deployment processes as we scale, if something isn’t working, you’ll be expected to fix it, not just flag it</p></li></ul><p style="min-height:1.5em"><strong>Your background looks something like:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role</p></li><li><p style="min-height:1.5em">A track record of managing multiple projects simultaneously without letting anything slip</p></li><li><p style="min-height:1.5em">Experience working directly with end users through a software transition, you know how to bring sceptical people along</p></li><li><p style="min-height:1.5em">Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts)</p></li><li><p style="min-height:1.5em">Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have)</p></li></ul><p style="min-height:1.5em"><strong>As a person, you:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted</p></li><li><p style="min-height:1.5em">Are resilient, you hear no, push back professionally, and keep moving without taking it personally</p></li><li><p style="min-height:1.5em">Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them</p></li><li><p style="min-height:1.5em">Take real ownership, your deployments are your projects, your customers, your outcomes</p></li><li><p style="min-height:1.5em">Are excited to work in-person from our Paddington, London HQ</p></li><li><p style="min-height:1.5em">Are always looking for ways to improve the process, not just follow it</p></li></ul><p style="min-height:1.5em"><strong>What does success look like in 6 months?</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’re managing a portfolio of deployments independently and consistently delivering strong customer feedback</p></li><li><p style="min-height:1.5em">You’ve dived into parts of the business beyond your immediate role, and already have ideas about how to make things better</p></li><li><p style="min-height:1.5em">Practices you’ve deployed are live, confident, and advocates for Lupa, not just users of it</p></li></ul><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>