E-Commerce CRO Project Manager

<p>We're an E-commerce CRO agency working with 8-9 fig businesses in US and Europe.</p> <p>We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.</p> <h2>Tasks</h2> <p><strong>One sentence: Keep clients happy by being the best communicator in the room.</strong></p> <p>- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.</p> <p>- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.</p> <p>- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.</p> <p>- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.</p> <h2>Requirements</h2> <p><strong>1️⃣ Skills We Expect</strong></p> <ul> <li>Experience in e-commerce, CRO, or agency work</li> <li>Familiarity with Shopify, Klaviyo, or Google Analytics</li> <li>Basic understanding of A/B testing and conversion optimization</li> <li>Comfortable working across time zones (we work with US-based clients)</li> <li>Use AI and is comfortable with using AI and experimenting with AI</li> </ul> <p><strong>2️⃣ Who You Are</strong></p> <p>Experience and background don't matter as much as the following traits:</p> <p><strong>Relentless Communicator</strong></p> <p>You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant.</p> <p><strong>Detail-Obsessed</strong></p> <p>You catch the small things. You notice when something is off. You do not let details slip through the cracks.</p> <p><strong>Proactive Problem Solver</strong></p> <p>You do not wait for problems to escalate. You see them coming and address them before they become fires.</p> <p><strong>Client-First Mindset</strong></p> <p>You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.</p> <p><strong>Fast Learner</strong></p> <p>You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.</p> <p><strong>Calm Under Pressure</strong></p> <p>Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented.</p> <h2>Benefits</h2> <p><strong>Performance Bonus</strong></p> <p>The more clients you take and the longer you keep them, the higher your bonus</p> <p><strong>Fully Remote</strong></p> <p>Work from anywhere. No office required.</p> <p><strong>Growth Opportunity</strong></p> <p>This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about.</p> <p><strong>Our Hiring Process</strong></p> <p><em>We keep it simple.</em></p> <p>1 Founder Interview (45 min)</p> <p>A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.</p> <p>2 Team Interview (45 min)</p> <p>A call with our lead strategist to see how you interact with the team and handle real-world scenarios.</p> <p>3 Reference Check</p> <p>We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision.</p> <p>If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.</p> <p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>