EdgeQ Technologies Private Limited: Help Desk Analyst

<p> <strong>Headquarters:</strong> United States </p> <h1>Help Desk Analyst</h1><p><strong>Job Title:</strong> Help Desk Analyst<br><strong>Location:</strong> United States (Remote)<br><strong>Work Mode:</strong> 100% Remote<br><strong>Experience:</strong> 2–6 Years<br><strong>Salary Range:</strong> $50,000 – $80,000 per year (USD)<br><strong>Employment Type:</strong> Full-Time<br><strong>Job Category:</strong> Information Technology / Technical Support</p><h2>Job Summary</h2><p>We are seeking a motivated and customer-oriented Help Desk Analyst to join our IT support team in the United States. The ideal candidate will provide first-level and second-level technical support, troubleshoot hardware and software issues, assist employees with IT-related problems, and ensure timely resolution of technical support requests.</p><p>This position offers a fully remote work opportunity for qualified candidates across the United States.</p><h2>Key Responsibilities</h2><ul><li><p>Provide technical support to employees and end users through phone, email, chat, and ticketing systems.</p></li><li><p>Respond to IT support requests and resolve technical issues within established SLAs.</p></li><li><p>Troubleshoot hardware, software, network, and operating system problems.</p></li><li><p>Assist users with Windows, macOS, Microsoft 365, Outlook, and Teams.</p></li><li><p>Perform password resets, account unlocks, and user access management.</p></li><li><p>Support VPN, Wi-Fi, internet connectivity, and printer-related issues.</p></li><li><p>Create, update, and manage support tickets using IT service management tools.</p></li><li><p>Escalate complex technical issues to appropriate IT teams.</p></li><li><p>Maintain accurate records of incidents, resolutions, and troubleshooting procedures.</p></li><li><p>Assist with software installation, system updates, and basic configuration.</p></li><li><p>Provide remote assistance using remote desktop support tools.</p></li><li><p>Follow IT security policies and maintain data confidentiality.</p></li></ul><h2>Required Skills &amp; Qualifications</h2><ul><li><p>2–6 years of experience as a Help Desk Analyst, Service Desk Analyst, or IT Support Specialist.</p></li><li><p>Strong knowledge of Windows operating systems and basic macOS troubleshooting.</p></li><li><p>Experience supporting Microsoft 365, Outlook, Teams, and Office applications.</p></li><li><p>Understanding of networking fundamentals, TCP/IP, DNS, DHCP, and VPN.</p></li><li><p>Knowledge of Active Directory and user account administration.</p></li><li><p>Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.</p></li><li><p>Familiarity with remote desktop and technical troubleshooting tools.</p></li><li><p>Strong verbal and written communication skills.</p></li><li><p>Excellent customer service and problem-solving abilities.</p></li><li><p>Ability to manage multiple support requests in a remote work environment.</p></li></ul><h2>Preferred Qualifications</h2><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field.</p></li><li><p>CompTIA A+, Network+, or Microsoft certifications are preferred.</p></li><li><p>Experience with ITIL-based service management processes.</p></li><li><p>Familiarity with Microsoft Azure and Microsoft Entra ID.</p></li><li><p>Basic knowledge of endpoint security and IT asset management.</p></li><li><p>Experience supporting geographically distributed teams.</p></li></ul><h2>Salary &amp; Benefits</h2><ul><li><p><strong>Annual Salary:</strong> $50,000 – $80,000 USD.</p></li><li><p>Competitive compensation based on skills and experience.</p></li><li><p>100% remote work opportunity.</p></li><li><p>Flexible working arrangements.</p></li><li><p>Health, dental, and vision insurance.</p></li><li><p>Paid time off and holidays.</p></li><li><p>Retirement savings benefits, where applicable.</p></li><li><p>Professional development and certification support.</p></li><li><p>Career advancement opportunities.</p></li></ul><h2>Work Location</h2><p><strong>United States – Fully Remote</strong></p><ul><li><p>Candidates from eligible locations across the United States are encouraged to apply.</p></li><li><p>Must be legally authorized to work in the United States.</p></li><li><p>Availability to support different US time zones may be required.</p></li></ul><h2>How to Apply</h2><p>Interested candidates can submit their updated resume along with their contact details and relevant Help Desk Analyst experience.</p><p><strong>Equal Opportunity Employer:</strong> We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States.</p> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/edgeq-technologies-private-limited-help-desk-analyst">https://weworkremotely.com/remote-jobs/edgeq-technologies-private-limited-help-desk-analyst</a></p>