Endear - Product Designer

<p style="min-height:1.5em"><strong>Location:</strong> Remote, US-based<br /><strong>Team:</strong> Product &amp; Design — IRL<br /><strong>Type:</strong> Full-Time, Employee<br /><strong>Compensation:</strong> $100K–$129K base<br /><strong>Target Start:</strong> January 2027 or earlier</p><p style="min-height:1.5em"></p><h3><strong>Our Story</strong></h3><p style="min-height:1.5em">At Endear, we’re building the modern CRM for retail teams — starting with the frontline.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Our software helps retail teams build stronger customer relationships through thoughtful, intuitive technology. From clienteling and customer capture to appointments and in-store experiences, Endear gives brands the tools they need to create more personal interactions and drive measurable growth.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We work with brands like Allbirds, Reformation, and Alo Yoga, and we’re continuing to evolve Endear into an increasingly AI-first product built around how modern retail teams actually work.</p><p style="min-height:1.5em"></p><h3><strong>Position Overview</strong></h3><p style="min-height:1.5em">We’re looking for a Product Designer to join our IRL (in real life) team, which owns the in-store side of Endear — including appointments, events, customer check-ins, and the administrative experiences behind those workflows.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You’ll design for store associates and managers running clienteling day to day, as well as admin users who help shape how those teams operate and manage their workflows.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">In this role, you’ll own features and projects from understanding the problem through research, testing, iteration, and production-ready design, while partnering closely with our Head of Product Design on vision and direction.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">The IRL roadmap is early. Many of these features don’t exist yet, so you’ll be defining problems through research before designing solutions.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">This role is well suited for someone comfortable creating clarity when the solution isn’t obvious.</p><p style="min-height:1.5em"></p><h3><strong>What You’ll Accomplish</strong></h3><p style="min-height:1.5em"><strong>In your first 6 months, you’ll…</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Take ownership of IRL features from discovery through production-ready design</p></li><li><p style="min-height:1.5em">Build a strong understanding of how store associates, managers, and admin users work within Endear</p></li><li><p style="min-height:1.5em">Run research from early discovery through usability testing</p></li><li><p style="min-height:1.5em">Design complete, accessible product experiences, including loading, empty, error, permission, and other key states.</p></li><li><p style="min-height:1.5em">Partner closely with Product and Engineering to shape solutions early in the process</p></li><li><p style="min-height:1.5em">Use customer insight and data to inform design decisions and iteration</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>In your first year, you’ll…</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Build deeper ownership across the IRL product</p></li><li><p style="min-height:1.5em">Deliver product experiences that improve how retail teams manage clienteling and in-store workflows</p></li><li><p style="min-height:1.5em">Build a strong rhythm of discovery, testing, and continuous learning</p></li><li><p style="min-height:1.5em">Strengthen your collaboration across Design, Product, and Engineering</p></li><li><p style="min-height:1.5em">Demonstrate clear user and business impact through the work you ship</p></li></ul><p style="min-height:1.5em"></p><h3><strong>You’ll Thrive in This Role If…</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You enjoy taking ownership of a feature while collaborating closely on the broader vision and direction</p></li><li><p style="min-height:1.5em">You’re comfortable with ambiguity and zero-to-one product work</p></li><li><p style="min-height:1.5em">You naturally think beyond the happy path and account for edge cases and complete product states</p></li><li><p style="min-height:1.5em">You care about creating accessible experiences and solving the right problem, not just creating polished UI</p></li><li><p style="min-height:1.5em">You enjoy working closely with Product and Engineering throughout the design process</p></li><li><p style="min-height:1.5em">You’re comfortable using research, data, and customer feedback to guide decisions</p></li><li><p style="min-height:1.5em">You move quickly, seek feedback, and iterate based on what you learn</p></li><li><p style="min-height:1.5em">You’re curious about designing for AI</p></li></ul><p style="min-height:1.5em"></p><h3><strong>You Have Experience With</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2–5 years working in product design</p></li><li><p style="min-height:1.5em">Independently owning features from discovery through implementation, with support on vision and direction</p></li><li><p style="min-height:1.5em">Running user research from discovery through usability testing</p></li><li><p style="min-height:1.5em">Translating broad or ambiguous problems into clear product solutions</p></li><li><p style="min-height:1.5em">Working closely with Design, Product, and Engineering teams</p></li><li><p style="min-height:1.5em">Designing complex, accessible workflows and accounting for loading, empty, error, and permission states</p></li><li><p style="min-height:1.5em">Using qualitative and quantitative data to inform design decisions</p></li><li><p style="min-height:1.5em">Building within established design patterns while knowing when something needs to evolve</p></li><li><p style="min-height:1.5em">Using AI tools as part of your workflow and applying judgment to AI-generated output</p></li><li><p style="min-height:1.5em">A portfolio that demonstrates strong product thinking and execution, and where you can articulate the impact of your work, with data where you had access to it</p></li></ul><p style="min-height:1.5em"></p><h3><strong>Align With What We Value</strong></h3><p style="min-height:1.5em">At Endear, we live by five core principles. Here’s how they translate into what we’re looking for in this role:</p><p style="min-height:1.5em"></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Customer First:</strong> You start by understanding the people using the product, run thoughtful research, and use what you learn to shape better experiences.</p></li><li><p style="min-height:1.5em"><strong>Take Ownership: </strong>You take responsibility for your features, follow through on the details, and care about the quality of what ships.</p></li><li><p style="min-height:1.5em"><strong>Enable Autonomy:</strong> You communicate clearly, collaborate early, and give Product and Engineering the context they need to make strong decisions together.</p></li><li><p style="min-height:1.5em"><strong>Under Promise, Over Deliver:</strong> You set realistic expectations, think through the details, and deliver complete, production-ready work.</p></li><li><p style="min-height:1.5em"><strong>Innovate &amp; Deliver Value Quickly:</strong> You’re comfortable experimenting, using AI and other tools thoughtfully, and moving quickly without sacrificing sound product judgment.</p></li></ul><p style="min-height:1.5em"></p><h3><strong>About the Team</strong></h3><p style="min-height:1.5em">Endear’s product organization is structured across three product teams: AI, IRL, and Core Flows, with one designer dedicated to each.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">As the IRL designer, you’ll work closely with a Product Manager and 2–3 Engineers while also being part of Endear’s three-person design team. You’ll report to the Head of Product Design, who will provide vision, direction, mentorship, and support as you grow in the role.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You’ll partner most closely with:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Head of Product Design: </strong>vision, direction, mentorship, feedback, and design leadership</p></li><li><p style="min-height:1.5em"><strong>Product Team:</strong> roadmap alignment, priorities, customer needs, and business context</p></li><li><p style="min-height:1.5em"><strong>Engineering Team:</strong> feasibility, implementation, and iteration</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em">You’ll have access to mentorship, an education budget, and support around Endear’s AI processes to help you continue developing your craft and expanding how you use AI in your work.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re a small team with big ambitions — collaborative, customer-obsessed, and deeply excited about the problems we’re solving in retail.</p><p style="min-height:1.5em"></p><h3><strong>Our Hiring Process</strong></h3><ol style="min-height:1.5em"><li><p style="min-height:1.5em">Recruiter Screen</p></li><li><p style="min-height:1.5em">Behavioral Interview with the Hiring Manager</p></li><li><p style="min-height:1.5em">Team Portfolio Review with Design, Product + Engineering</p></li><li><p style="min-height:1.5em">Final leadership conversation</p></li><li><p style="min-height:1.5em">Offer 🎉</p></li></ol><p style="min-height:1.5em"></p><h3><strong>Compensation &amp; Benefits</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Base Salary: $100K–$129K</p></li><li><p style="min-height:1.5em">Fully remote, US-based team</p></li><li><p style="min-height:1.5em">Comprehensive healthcare (medical, dental, vision)</p></li><li><p style="min-height:1.5em">Co-working or home office stipend</p></li><li><p style="min-height:1.5em">Flexible PTO and unlimited vacation</p></li><li><p style="min-height:1.5em">Education and learning support</p></li><li><p style="min-height:1.5em">Opportunity to shape foundational product work in a transformative industry</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em">Location: This role is remote and US-based. Our full team comes together for an all-team standup every Monday at 8:00 AM Pacific, so you’ll need to be available at that time.</p><p style="min-height:1.5em"></p><h3><strong>Apply Even If You Don’t Check Every Box</strong></h3><p style="min-height:1.5em">If this role excites you but you’re unsure if you meet every requirement, reach out anyway. No retail or e-commerce background is required. We care about your product thinking, skills, motivation, and how you approach problems more than we do about perfect resumes.</p><p>Find <a href="https://www.arbeitnow.fr">Jobs in France</a> on Arbeitnow</a>