Engineering Manager – Customer Success

<div> <p>Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.</p> </div> <p>As the <strong>Customer Success Engineering Manager</strong>, you will step into a hands-on team leadership role responsible for developing, nurturing, and growing our technical teams while ensuring they can "Get Stuff Done." You will lead a team of engineers working across multiple client implementation projects, maintaining direct project involvement as a technical lead.</p> <p><strong>Your Day to Day</strong></p> <ul> <li><strong>Client Advisory &amp; Solutioning</strong>: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand. </li> <li><strong>Team Leadership: </strong>Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers. Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers. </li> <li><strong>Talent Management:</strong> Interview, hire, train, and retain top software development talent. Build out well-defined career paths that align with your team members' personal growth goals. </li> <li><strong>Process Optimization:</strong> Review, design, and implement workflows to make the technical solutions team highly efficient and predictable. Champion our best practices while constantly refining and improving our existing engineering methods. </li> <li><strong>Technical Excellence &amp; Execution:</strong> Act as the Technical Lead for the team. Translate complex client needs into actionable work items for engineers, perform thorough code reviews, map requirements to features, and provide technical direction to internal and external projects. </li> <li><strong>Stakeholder Management &amp; Alignment:</strong> Serve as the vital link between engineering and business. Collaborate closely with Product Management, Customer Success, and executive leadership to align engineering capacity with business priorities, translate complex technical trade-offs into business impact, and proactively manage cross-team dependencies.</li> <li><strong>Quality Assurance on Delivery:</strong> Establish and enforce a high bar for operational excellence. Ensure every release is resilient and predictable by defining robust testing strategies, implementing automated quality gates, monitoring key delivery metrics, and establishing rapid incident-response processes for customer escalations.</li> </ul> <p><strong>You Have and You know how</strong></p> <ul> <li>5–10 years of professional software development experience, demonstrating a clear trajectory of increasing responsibility in both technical depth and people leadership. </li> <li>2+ years of experience leading technical teams specifically within customer-facing environments, with a proven track record of managing teams of 10 or more individual contributors.</li> <li>Passion for people development, with a history of mentoring, coaching, and elevating engineers to new levels.</li> <li>Navigate client-facing dynamics with ease, bringing a deep understanding of the unique expectations, fast paces, and challenges that customer environments introduce to technical teams.</li> <li>Apply solid project management principles to day-to-day operations. While you won't manage the timeline directly, you know how to guide your team to align with project milestones and execution frameworks effectively.</li> </ul> <p>The <strong>Customer Success Engineering Team</strong> is Client-Facing, ensuring that technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation. They are Tech Consultants for clients that solve obscure and challenging problems. They are dynamic, tenacious, and driven to create a world-class experience for their clients. If you are passionate about being a client-facing engineer,<strong> Join Us!<br /></strong></p> <p>#LI-Remote #LI-BX1</p> <div> <p><strong>Your First 30-Days at Feedzai:</strong></p> <p>You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!</p> <p><a href="https://www.instagram.com/life_at_feedzai/" target="_blank" rel="nofollow ugc noopener">Life at Feedzai Instagram</a></p> <p><a href="https://careers.feedzai.com/mirabud/2023/10/Codebook.pdf" target="_blank" rel="nofollow ugc noopener">Feedzai Culture</a></p> <p><strong>Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</strong></p> <p><strong>Feedzai does not accept unsolicited resumes from recruiters or employment agencies. </strong></p> <p><strong>Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.</strong></p> <div> </div> </div>