Enterprise Account Manager

<h3>About the Role</h3><p style="min-height:1.5em">We're a seed-stage enterprise AI platform startup founded in Berlin, helping organizations securely adopt and integrate generative AI across their entire operations. Our model-agnostic platform covers AI chat, automated workflows, and custom AI agents — deployed compliantly in Europe — and is trusted by thousands of enterprises across a wide range of industries.</p><p style="min-height:1.5em">As an <strong>Enterprise Account Manager</strong>, you'll own a book of enterprise accounts and be the driving force behind their AI transformation journeys. You'll work at the intersection of customer success, commercial growth, and product influence — and you'll use AI agents and automation to scale your own work. This is a high-ownership, high-impact role in a small, ambitious team operating fully on-site in Berlin.</p><h3>What You'll Do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own a portfolio of enterprise accounts and be directly accountable for retention, adoption, and expansion.</p></li><li><p style="min-height:1.5em">Build structured account plans including stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies.</p></li><li><p style="min-height:1.5em">Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes.</p></li><li><p style="min-height:1.5em">Identify and drive expansion opportunities across users, use cases, and deployment scope.</p></li><li><p style="min-height:1.5em">Navigate complex enterprise stakeholder landscapes: find champions, manage blockers, and build multi-threaded relationships from end users to C-level.</p></li><li><p style="min-height:1.5em">Build AI agents and automated workflows to manage your own book of business, systematically eliminating manual effort.</p></li><li><p style="min-height:1.5em">Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product improvements and action plans.</p></li><li><p style="min-height:1.5em">Serve as the internal voice of the customer while aligning with the company's product direction and roadmap.</p></li></ul><h3>What We're Looking For</h3><p style="min-height:1.5em"><strong>Must-haves:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">5+ years in a customer-facing enterprise role — Account Management, Customer Success, or consultative post-sales.</p></li><li><p style="min-height:1.5em">Proven track record driving adoption, renewals, and expansion in complex enterprise organizations.</p></li><li><p style="min-height:1.5em">Hands-on experience building AI agents and automating workflows; comfortable using AI to replace manual work in your own day-to-day.</p></li><li><p style="min-height:1.5em">Technical credibility to hold substantive conversations about model selection, data privacy, and integration architectures with technical stakeholders.</p></li><li><p style="min-height:1.5em">Strong commercial acumen: you understand the levers of a SaaS business and know how to position and close expansion conversations.</p></li><li><p style="min-height:1.5em">Fluency in <strong>German (C1+) and English</strong> — both are required.</p></li><li><p style="min-height:1.5em">Ability to work <strong>fully on-site in Berlin</strong> (relocation support available).</p></li></ul><p style="min-height:1.5em"><strong>Nice-to-haves:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Background at an AI-native company, technical consulting firm, or early-stage startup.</p></li><li><p style="min-height:1.5em">Founder or early-employee experience.</p></li><li><p style="min-height:1.5em">Portfolio of hands-on AI agent or workflow deployments in enterprise contexts.</p></li><li><p style="min-height:1.5em">Experience at firms such as BCG, SAP, Microsoft, PwC, EY, or similar tier.</p></li></ul><h3>Compensation &amp; Benefits</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Salary:</strong> $80,000 – $120,000 per year (or equivalent)</p></li><li><p style="min-height:1.5em">Relocation support for candidates moving to Berlin</p></li><li><p style="min-height:1.5em">High ownership in a small, fast-moving team shaping how enterprises adopt AI</p></li><li><p style="min-height:1.5em"><strong>Visa sponsorship:</strong> Not available</p></li></ul><h3>Location</h3><p style="min-height:1.5em">This role is <strong>fully on-site in Berlin, Germany</strong>. Candidates must be available to work from the Berlin office five days a week. Remote or hybrid arrangements are not offered for this position.</p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>