Enterprise Customer Support Engineer

<h2><strong>Joining Collibra’s Support team</strong></h2> <ul> <li>Collibra seeks to expand our Support Engineering team with the addition of an Enterprise Customer Support Engineer who can support the most complex product issues and navigate escalations to resolution.</li> <li>As Collibra’s Enterprise Customer Support Engineer, you’ll be the acknowledged subject matter expert (SME) in the most complex product areas, working with the global support team to increase their technical knowledge, validating knowledge articles, and providing solutions. </li> <li>At Collibra, the customer is our “True North” and our Support team spearheads that commitment to excellence!</li> </ul> <h2><strong>Data Quality Enterprise Customer Support Engineers at Collibra are responsible for</strong></h2> <ul> <li>Taking lead on customer escalations in all regions, providing regular updates to the customer base on timelines for resolution and resolution path.</li> <li>Liaising with Collibra developers, product managers, and other experts to resolve complex product issues regarding Collibra products and related third-party products.</li> <li>Providing structured enablement on technical topics and new features by conducting training sessions and contributing to the knowledge-base.</li> <li>Leveraging and promoting an understanding of advanced technologies, best practices and user requirements to create and recommend innovative solutions.</li> <li>Participating in the on-call rotations when needed to ensure severe issues get addressed as soon as possible.</li> <li>Managing/executing a diverse set of tasks as a technical leader of the Global Support organization.</li> </ul> <h2><strong>You have</strong></h2> <ul> <li>A Bachelor's degree or equivalent related working experience is required.</li> <li>You must have work authorization to work in Australia. </li> <li>Experience: 5+ years relevant industry technical support experience.</li> <li>Hands-on experience with Data Quality, Data Pipeline, Data Orchestration, and/or Job Control tools.</li> <li>Minimum 2 years experience with cloud platforms, network-based API Integration experience (REST/JSON), and deployment automation.</li> <li>Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources.</li> </ul> <h2><strong>You are</strong></h2> <ul> <li>Customer focused and willing to put the customer at the center of everything you do.</li> <li>Knowledgeable of data management processes (data governance, data stewardship, master data management, data cataloging, data warehousing, ETL, data integration, business rules management, etc.).</li> <li>Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.</li> <li>Demonstrated ability to learn new technologies and business requirements.</li> <li>Able to work with business and analytics leaders to identify and align on solutions to data quality, and successfully champion the role of data quality to preserve data integrity.</li> <li>Well-versed in various enterprise security solutions such as LDAP or Kerberos.</li> </ul> <h2><strong>Measures of success are</strong></h2> <ul> <li>Within your first month, you will be enabled in Collibra product offerings, product training, and support offerings.</li> <li>Within your third month, you will begin fielding support tickets in a limited capacity and begin assisting with DQ related escalations.</li> <li>By your sixth month, you will handle a steady flow of support cases, contribute to our customer-facing knowledge base, and be providing assistance to the team in DQ related areas.</li> </ul> <h2>Benefits at Collibra</h2> <p>Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about <a href="https://www.collibra.com/us/en/company/careers/benefits" rel="nofollow ugc noopener" target="_blank">Collibra’s benefits</a>.</p> <p>We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about <a href="https://www.collibra.com/us/en/company/careers/dei" rel="nofollow ugc noopener" target="_blank">diversity, equity, and inclusion</a> at Collibra.</p> <p>At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.</p> <p>With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our <a href="https://www.collibra.com/us/en/company/careers/accommodations" rel="nofollow ugc noopener" target="_blank">Accommodations for Applicants form</a>.</p>