Enterprise Solutions Engineer - Mexico

<h3>About <a href="https://jobicy.com/company/elevenlabs" target="_blank" rel="noopener">ElevenLabs</a></h3> <p>ElevenLabs is an AI research and product company transforming how we interact with technology.</p> <p>We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.</p> <p>We have expanded from voice into three main platforms:</p> <ul> <li> <p>ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</p> </li> <li> <p>ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</p> </li> <li> <p>ElevenAPI gives developers access to our leading AI audio foundational models.</p> </li> </ul> <p>Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.</p> <h3>How we work</h3> <ul> <li> <p><strong>High-velocity: </strong>Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</p> </li> <li> <p><strong>Impact not job titles: </strong>We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.</p> </li> <li> <p><strong>AI first:</strong> We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.</p> </li> <li> <p><strong>Excellence everywhere: </strong>Everything we do should match the quality of our AI models.</p> </li> <li> <p><strong>Global team: </strong>We prioritize your talent, not your location.</p> </li> </ul> <h3>What we offer</h3> <ul> <li> <p><strong>Innovative culture:</strong> You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.</p> </li> <li> <p><strong>Growth paths: </strong>Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</p> </li> <li> <p><strong>Learning &amp; development</strong>: ElevenLabs proactively supports professional development through an annual discretionary stipend.</p> </li> <li> <p><strong>Social travel</strong>: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</p> </li> <li> <p><strong>Annual team offsite: </strong>Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún</p> </li> <li> <p><strong>Co-working</strong>: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.</p> </li> </ul> <p>This role is remote but the successful candidate should be based in Brazil. </p> <h3></h3> <h3>About the role</h3> <p>As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.</p> <p>As a Solutions Engineer, you can expect to:</p> <ul> <li> <p>Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.</p> </li> <li> <p>Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.</p> </li> <li> <p>Craft compelling technical demonstrations that clearly communicate our product's value proposition.</p> </li> <li> <p>Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.</p> </li> <li> <p>Build self-service tools and documentation that empower customers to implement solutions independently.</p> </li> <li> <p>Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!</p> </li> </ul> <h3><strong>Requirements</strong></h3> <p>We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:</p> <ul> <li> <p>Are passionate about AI, technology and ElevenLabs products.</p> </li> <li> <p>Enjoy working directly with customers, iterating on solutions and providing tailored support</p> </li> <li> <p>Have a talent for identifying patterns that can be standardized and scaled.</p> </li> <li> <p>Have strong empathy for customers, sales and product teams.</p> </li> <li> <p>Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions</p> </li> <li> <p>Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity</p> </li> <li> <p>Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.</p> </li> <li> <p>Excellent communication skills with the ability to adapt messaging to different audiences.</p> </li> <li> <p>The candidate should preferably be based in São Paulo, Brazil.</p> </li> </ul> <p><strong>Location</strong></p> <p>This role is remote-first, so it can be executed from anywhere in Mexico, with a preference of Mexico City. Expect regular travel for customer onsites. Fluency in English and Spanish and a deep understanding of the regional and cultural nuances is required.</p> <p>#LI-Remote</p> <p>We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.</p>