Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time)

<img src="https://we-work-remotely.imgix.net/logos/0064/3228/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Remote <br /><strong>URL:</strong> <a href="https://flagtheory.com/">https://flagtheory.com/</a> </p> <p><strong>Job Responsibilities</strong></p> <ul> <li> <p>Own the post-sale customer journey for company incorporation services across multiple jurisdictions.<br><br>Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.</p> </li> <li> <p>Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.</p> </li> <li> <p>Coordinate with external vendors to ensure timely, accurate service delivery.</p> </li> <li> <p>Maintain and update SOPs for all onboarding and incorporation-related workflows.</p> </li> <li> <p>Identify friction points and implement improvements that enhance client satisfaction and response rates.</p> </li> <li> <p>Ensure compliance with internal quality checks and jurisdictional regulatory standards.</p> </li> </ul> <p><strong><br><br></strong></p> <p><strong>Requirements / Must Have</strong></p> <ul> <li> <p>2+ years of hands-on experience in corporate services or company incorporation.</p> </li> <li> <p>Proven knowledge of KYC processes and compliance protocols.</p> </li> <li> <p>Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.</p> </li> <li> <p>Excellent written and spoken English; clear communicator under pressure.</p> </li> <li> <p>High level of empathy and client orientation; anticipates client concerns before they escalate.</p> </li> <li>Critical thinking is an absolute must-have</li> <li> <p>Demonstrated self-motivation and proactiveness in remote environments.</p> </li> <li> <p>Listen, Learn, Grow mindset</p> </li> <li> <p>Minimum 2 years of successful remote work experience.</p> </li> <li> <p>Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).</p> </li> <li> <p>Based in a European timezone (UTC to UTC+3).</p> </li> </ul> <p><strong><br><br></strong></p> <p><strong>Nice to Have</strong></p> <ul> <li> <p>Experience handling KYC for complex incorporations and/or international bank account setups.</p> </li> <li> <p>Multilingual fluency, particularly in languages relevant to offshore or international clientele.</p> </li> <li> <p>Familiarity with CRM tools or client-facing ticketing systems.</p> </li> </ul> <p><strong><br><br></strong></p> <p><strong>Benefits</strong></p> <ul> <li> <p>Work from anywhere, on a flexible schedule, part of a fully remote team</p> </li> <li> <p>Compensation based on experience with regular performance reviews</p> </li> <li> <p>20 paid vacation days per year&nbsp;</p> </li> </ul> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3">https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3</a></p>