(Fluent English) Customer Support Consultant (remote, Europe)

<p><strong>Who are we?</strong></p> <p><strong>SupportYourApp</strong> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?</p> <p>Join our community as a <strong>Customer Support Consultant</strong> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.</p> <p><strong>What you will do:</strong></p> <ul> <li>Provide first-line support to customers via chat, calls and emails;</li> <li>Escalate and resolve tickets;</li> <li>Answer policy and billing questions with clarity and accuracy;</li> <li>Act as the first point of contact during service outages, ensuring timely communication and support;</li> <li>Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams;</li> <li>Maintain accurate records of customer interactions and follow internal procedures;</li> <li>Ensure a high level of customer satisfaction by delivering empathetic and solution-oriented support.</li> </ul> <p><strong>What you need to succeed in this role:</strong></p> <ul> <li><strong>Excellent English</strong> communication skills (C1 for both spoken and written);</li> <li>Experience using <strong>Zendesk;</strong></li> <li>Basic troubleshooting skills;</li> <li>At least 6 months experience in customer support is a <strong>must;</strong></li> <li>Tech-savvy, able to test and troubleshoot basic technical issues;</li> <li>Strong analytical thinking and research skills;</li> <li>Positive, proactive and responsible attitude;</li> <li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).</li> </ul> <p><strong>Will be a great plus:</strong></p> <ul> <li>Experience with CRM systems.</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>Flexible schedule;</li> <li>Opportunity to cooperate fully<strong> remotely;</strong></li> <li>Inclusive international environment;</li> <li>Compensation in USD;</li> <li>Rewards for referring friends;</li> <li>Balance between project workload and personal time, but also – internal health policy;</li> <li>Responsive leadership interested in your development and long-lasting cooperation;</li> <li>Greenhouse conditions for self-development;</li> <li>A culture built on trust, with no time-tracking requirements.</li> </ul> <p>*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</p> <p>You can learn more about the company and its culture by visiting our <a href="https://supportyourapp.com/" rel="nofollow ugc noopener" target="_blank">official website</a> and social pages on <a href="https://www.facebook.com/supportyourapp/" rel="nofollow ugc noopener" target="_blank">Facebook</a>, <a href="https://www.instagram.com/supportyourapp?igsh=eDJycGdkbnVkMnBr" rel="nofollow ugc noopener" target="_blank">Instagram</a>, and <a href="https://www.linkedin.com/company/supportyourapp/posts/?feedView=all" rel="nofollow ugc noopener" target="_blank">LinkedIn</a>.</p> <p>So if you're a proactive <strong>Support Specialist</strong> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p> <p>Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p> <p>Know someone perfect for the role? <a href="https://supportyourapp.com/referral/" rel="nofollow ugc noopener" target="_blank">Refer them</a> and get rewarded!</p> <p><em>We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</em></p> <p><em>Your personal data will be processed as described in the SupportYourApp </em><a href="https://supportyourapp.com/candidate-privacy-notice/" rel="nofollow ugc noopener" target="_blank"><em>Candidate Privacy Notice</em></a><em>.</em></p>