Founding Operations & Customer Success Manager

<h3>About the Role</h3><p style="min-height:1.5em">This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their <strong>first dedicated Operations &amp; Customer Success hire</strong>. You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales.</p><h3>What You'll Do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start</p></li><li><p style="min-height:1.5em">Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention</p></li><li><p style="min-height:1.5em">Identify client needs and translate them into actionable product feedback for the founding team</p></li><li><p style="min-height:1.5em">Develop and refine scalable processes for client communication, reporting, and success tracking</p></li><li><p style="min-height:1.5em">Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales</p></li><li><p style="min-height:1.5em">Support upsell and expansion conversations by demonstrating product value and understanding client goals</p></li></ul><h3>What We're Looking For</h3><p style="min-height:1.5em"><strong>Required:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients</p></li><li><p style="min-height:1.5em">Full professional fluency in both <strong>German and English</strong></p></li><li><p style="min-height:1.5em">A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built</p></li><li><p style="min-height:1.5em">Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously</p></li></ul><p style="min-height:1.5em"><strong>Nice to Have:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling)</p></li><li><p style="min-height:1.5em">Experience translating client feedback into concrete product improvement requests</p></li><li><p style="min-height:1.5em">Background at a consulting firm, growth-stage startup, or tech company in a client-facing role</p></li></ul><h3>Compensation &amp; Benefits</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Base salary:</strong> €70,000 per year</p></li><li><p style="min-height:1.5em"><strong>Equity:</strong> 0.25–0.75% VSOP (virtual stock options), depending on profile and experience</p></li><li><p style="min-height:1.5em"><strong>Visa sponsorship:</strong> Not available</p></li></ul><h3>Location</h3><p style="min-height:1.5em">This is an <strong>on-site role</strong> based in <strong>Munich or Hamburg, Germany</strong>. The team is split across both cities and you are welcome to join from either location.</p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>