Founding Product Success Manager, Head of CS Track

<h2>About BoWatt</h2><p style="min-height:1.5em">BoWatt is building <strong>agentic requirements and systems engineering software for manufacturing</strong>. We believe AI will reach <strong>PhD-level engineering capability within the next 10 years</strong>. This will unlock massive value across complex manufacturing industries. Cars. Planes. Rockets. Factories. Chips. Medical devices. <strong>All will be engineered with agents.</strong></p><p style="min-height:1.5em">We bootstrapped BoWatt to <strong>€500k+ ARR</strong> before raising our first round. BoWatt is backed by <strong>tier-1 investors</strong>, including Atlantic Foodlabs, Buildery (CDTM affiliates), and Prequel Ventures, along with angels from Cohere and Luminovo.</p><p style="min-height:1.5em">You’ll join a small team of startup builders focused on <strong>speed, ownership, and execution</strong>. <strong>Over half the team are former founders</strong>, with backgrounds across DeepTech AI, gaming, and other startups. We’ve studied and worked at institutions and companies including <strong>Stanford, TUM, Google, EA</strong>, and <strong>YC-backed AI startups</strong>.</p><p style="min-height:1.5em"></p><h2>The role</h2><p style="min-height:1.5em">As our <strong>Founding Product Success Manager</strong>, you will sit <strong>between our customers and product team</strong>. You will own customer success after the initial sale while also playing a hands-on role in shaping and improving the product.</p><p style="min-height:1.5em"><strong>This is not a traditional Customer Success role.</strong> You will work directly with customers, understand their problems in depth, and work with our engineers to <strong>turn those problems into product improvements</strong>.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Own the customer relationship after the initial sale</strong>, from onboarding through successful adoption and long-term partnership</p></li><li><p style="min-height:1.5em">Build strong relationships with <strong>users, champions, and senior stakeholders</strong> at large Mittelstand companies and Tier-1 enterprises in the DACH region and beyond</p></li><li><p style="min-height:1.5em">Spend significant time with customers to <strong>understand their workflows, problems, and product needs</strong></p></li><li><p style="min-height:1.5em"><strong>Drive product adoption</strong> across customer teams and help users integrate BoWatt into their day-to-day engineering processes</p></li><li><p style="min-height:1.5em">Ensure customers get <strong>measurable value from BoWatt</strong> by regularly reviewing progress, identifying blockers, and developing practical solutions</p></li><li><p style="min-height:1.5em">Run <strong>operative product management for customer-driven improvements</strong>: understand problems, define requirements, create and prioritize tickets, and work closely with engineering through implementation</p></li><li><p style="min-height:1.5em"><strong>Test new features with customers</strong>, collect feedback, and iterate together with the product and engineering teams</p></li><li><p style="min-height:1.5em">Own <strong>customer-facing software incidents and bugs end-to-end</strong>, from initial investigation and reproduction through prioritization and resolution with engineering</p></li><li><p style="min-height:1.5em">Identify opportunities to <strong>expand BoWatt within existing customers</strong> across additional teams, use cases, and business units</p></li><li><p style="min-height:1.5em">Bring structured customer feedback into the product team and <strong>help shape our product roadmap</strong></p></li><li><p style="min-height:1.5em">Build and improve our processes for onboarding, adoption, customer feedback, product discovery, and customer success</p></li><li><p style="min-height:1.5em">Develop <strong>deep expertise in BoWatt's software, customers, and target industries</strong></p></li></ul><p style="min-height:1.5em"><strong>During your first 6 months</strong>, you will work closely with our CPO and product team to develop the product, industry, and customer knowledge needed to gradually take ownership of increasingly complex customers and product initiatives.</p><p style="min-height:1.5em"></p><h2>You</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You <strong>genuinely enjoy working with customers</strong> and building strong, long-term relationships</p></li><li><p style="min-height:1.5em">You enjoy getting into the details of customer problems and <strong>figuring out how the product can solve them</strong></p></li><li><p style="min-height:1.5em">You write clearly, communicate confidently, and know how to get to the point with both <strong>technical users and senior stakeholders</strong></p></li><li><p style="min-height:1.5em">You are <strong>highly structured</strong> and take ownership of driving projects and customer initiatives to completion</p></li><li><p style="min-height:1.5em">You can understand complex customer challenges and <strong>turn them into clear, practical solutions and product requirements</strong></p></li><li><p style="min-height:1.5em">You are <strong>proactive</strong>: you identify risks and opportunities early rather than waiting for customers to raise them</p></li><li><p style="min-height:1.5em">You are comfortable working with technical B2B products and are curious about how <strong>engineering and manufacturing teams</strong> operate</p></li><li><p style="min-height:1.5em">You are comfortable working closely with software engineers and discussing <strong>bugs, features, priorities, and trade-offs</strong></p></li><li><p style="min-height:1.5em">You want to grow into a <strong>domain expert</strong> across our software, customers, and industry</p></li><li><p style="min-height:1.5em">You are <strong>ambitious, resourceful, and willing to go the extra mile</strong> to make customers successful</p></li></ul><p style="min-height:1.5em"></p><h2>Requirements</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>At least 2 years of experience</strong> in Customer Success, Product Management, Account Management, Implementation, Solutions Consulting, or a similar customer-facing B2B software role</p></li><li><p style="min-height:1.5em">Alternatively, experience in a <strong>technical customer-facing role</strong> at an industrial manufacturer, engineering company, or technology business</p></li><li><p style="min-height:1.5em">Experience <strong>onboarding customers, managing ongoing customer relationships, and driving product adoption</strong></p></li><li><p style="min-height:1.5em">Experience translating customer problems and feedback into <strong>clear product requirements</strong> is a strong advantage</p></li><li><p style="min-height:1.5em">Strong <strong>project management skills</strong> and the ability to coordinate multiple stakeholders and initiatives in parallel</p></li><li><p style="min-height:1.5em">Comfortable working with CRM, product management, and customer success tools</p></li><li><p style="min-height:1.5em">Ability to <strong>understand technical products</strong> and communicate effectively with both technical users and business stakeholders</p></li><li><p style="min-height:1.5em"><strong>Fluent German required</strong>; English is our internal working language</p></li><li><p style="min-height:1.5em">Manufacturing, engineering, product management, and/or startup experience is a bonus</p></li></ul><p style="min-height:1.5em"></p><h2>What we offer</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Competitive salary</strong> based on experience</p></li><li><p style="min-height:1.5em"><strong>25 vacation days per year</strong>, plus public holidays</p></li><li><p style="min-height:1.5em">Company retreats</p></li><li><p style="min-height:1.5em"><strong>Significant ownership from day one</strong></p></li><li><p style="min-height:1.5em">Direct exposure to <strong>customers, product, and engineering</strong></p></li><li><p style="min-height:1.5em">The opportunity to <strong>help define how Product Success works at BoWatt</strong> as we scale</p></li></ul><p style="min-height:1.5em"></p><h2>Interview process</h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>30-minute screening call</strong> — Nat or Malte</p></li><li><p style="min-height:1.5em"><strong>60-minute interview</strong> — CPO, CEO</p></li><li><p style="min-height:1.5em"><strong>60-minute culture fit interview</strong> — CEO + CPO</p></li><li><p style="min-height:1.5em"><strong>Offer and reference checks</strong></p></li></ol><p style="min-height:1.5em">We aim to complete the entire interview process within <strong>14 days</strong>.</p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>