Fraud & Disputes Specialist

<h2>About Lendable</h2><p style="min-height:1.5em">Lendable is on a mission to build the world's best technology to help people get credit and save money.<strong> </strong>We're building one of the world’s leading fintech companies and are off to a strong start:</p><p style="min-height:1.5em"></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">One of the UK’s newest unicorns with a team of just over 700 people</p></li><li><p style="min-height:1.5em">Among the<strong> fastest-growing tech</strong> companies in the UK</p></li><li><p style="min-height:1.5em">Profitable since <strong>2017</strong></p></li><li><p style="min-height:1.5em">Backed by top investors including <strong>Balderton Capital </strong>and<strong> Goldman Sachs</strong></p></li><li><p style="min-height:1.5em"><strong>Loved by customers</strong> with the best reviews in the market (4.9 across 10,000s of reviews on <a target="_blank" rel="noopener noreferrer nofollow" href="https://uk.trustpilot.com/review/lendable.co.uk"><u>Trustpilot</u></a>)</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em">So far, we’ve rebuilt the Big Three consumer finance products from scratch:<strong> loans, credit cards and car finance</strong>. We get money into our customers’ hands in minutes instead of days.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks <strong>with dated systems and painful processes.</strong></p><p style="min-height:1.5em"></p><h2>Join us if you want to</h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Take ownership </strong>across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1</p></li><li><p style="min-height:1.5em"><strong>Work in small teams of exceptional people,</strong> who are relentlessly resourceful to solve problems and find smarter solutions than the status quo</p></li><li><p style="min-height:1.5em"><strong>Build the best technology in-house</strong>, using new data sources, machine learning and AI to make machines do the heavy lifting</p></li></ol><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the role:</strong></p><p style="min-height:1.5em">As a Fraud &amp; Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK &amp; US card products.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Key Responsibilities:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines.</p></li><li><p style="min-height:1.5em">Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment.</p></li><li><p style="min-height:1.5em">Operational Excellence &amp; Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster.</p></li><li><p style="min-height:1.5em">Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Your Experience &amp; Skills:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks.</p></li><li><p style="min-height:1.5em">Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.</p></li><li><p style="min-height:1.5em">Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.</p></li><li><p style="min-height:1.5em">Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.</p></li><li><p style="min-height:1.5em">Digitally savvy and eager to embrace automation and new technologies.</p></li><li><p style="min-height:1.5em">Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements.</p></li><li><p style="min-height:1.5em">Excellent written and verbal English communication skills.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Your Profile &amp; Approach:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Customer-Focused: Deeply committed to customer protection and delivering positive outcomes.</p></li><li><p style="min-height:1.5em">Accountable: Takes personal ownership for every case and champions process enhancements.</p></li><li><p style="min-height:1.5em">Proactive &amp; Solutions-Oriented: Open to new approaches, including automation and digital transformation.</p></li><li><p style="min-height:1.5em">Constructive &amp; Collaborative: Eager to identify better ways of working and contribute to a supportive team culture.</p></li><li><p style="min-height:1.5em">Maintains the highest standards of confidentiality, integrity, and compliance.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Interview Process:</strong></p><p style="min-height:1.5em">1) A 15 minute Cognitive Assessment</p><p style="min-height:1.5em">2) A 30 minute call with a member of the Talent team</p><p style="min-height:1.5em">3) An onsite Interview and assessment with the Fraud &amp; Disputes Manager</p><p style="min-height:1.5em">4) Interview with the Head of Fraud and Financial Crime</p><p style="min-height:1.5em"></p><h2>Life at Lendable</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Winning team: </strong>the opportunity to scale up one of the world’s most successful fintech companies</p></li><li><p style="min-height:1.5em"><strong>Flexible working: </strong>flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites</p></li><li><p style="min-height:1.5em"><strong>Socials &amp; connection: </strong>opportunities and events to come together, socialise, and get to know each other beyond the office walls</p></li><li><p style="min-height:1.5em"><strong>Health coverage:</strong> support for your physical and mental wellbeing, including private health cover</p></li><li><p style="min-height:1.5em"><strong>Retirement &amp; savings:</strong> long-term financial wellbeing through retirement savings plans</p></li><li><p style="min-height:1.5em"><strong>Employee referral programme:</strong> earn a competitive bonus when you refer successful new team members</p></li><li><p style="min-height:1.5em"><strong>Office meals &amp; snacks:</strong> enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations</p></li><li><p style="min-height:1.5em"><strong>Sustainable commuting:</strong> cycle-to-work and electric vehicle salary sacrifice schemes available in select locations</p></li></ul><p style="min-height:1.5em"><em><strong>Please note:</strong> The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.</em></p><p style="min-height:1.5em">Check out our <a target="_blank" rel="noopener noreferrer nofollow" href="https://blog.lendable.co.uk/"><u>blog</u></a>!</p><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>