French Speaking iRobot Support Specialist Work Bulgaria

<p>Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products.</p><br />Your Role<p>As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products.</p><br />Key Responsibilities<ul> <li>Respond promptly to customer inquiries in French via phone, email, and chat.</li> <li>Provide technical support and troubleshooting assistance for iRobot devices.</li> <li>Guide customers through product features, usage, and maintenance advice.</li> <li>Document customer interactions and issue resolutions accurately in the database.</li> <li>Collaborate with internal teams to escalate complex technical issues.</li> <li>Stay updated on product updates, software changes, and company policies.</li> </ul> <ul> <li>Fluency in French (spoken and written) is mandatory; English proficiency is a plus.</li> <li>Experience in technical support or customer service, preferably in electronics or robotics.</li> <li>Strong problem-solving skills and a customer-oriented approach.</li> <li>Ability to work independently in a remote setting with excellent time management.</li> <li>Familiarity with CRM tools and support software.</li> <li>Excellent communication skills and attention to detail.</li> <li>Reliable internet connection and a suitable home workspace for remote work.</li> </ul> <li>Competitive Monthly Salary</li><li>Fully Paid Relocation Package</li><li>Monthly Performance Bonus</li><li>1500 Euro Signing Bonus</li><li>Fully Paid Training</li><li>Health Insurance</li><li>And Much More...</li><br/><br/>Please mention the word **INTERESTS** and tag RMmEwMTo0Zjk6YzAxMzpkY2I1Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzpkY2I1Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.