Healthcare Virtual Assistant Athena EMR Experience

<strong>Overview<br><br></strong>Snapscale is seeking a highly skilled <strong>Healthcare Virtual Assistant</strong> to support day-to-day U.S. clinic operations in a <strong>remote setup</strong> and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically<strong> Athena EMR</strong>, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Verify patient benefits and insurance coverage accurately and efficiently</li><li>Reactivate past patients and maintain engagement through consistent follow-ups</li><li>Handle inbound calls and assist patients with inquiries professionally and empathetically</li><li>Conduct appointment confirmations, reminders, and outbound follow-ups</li><li>Schedule and reschedule patient appointments using Athena EMR</li><li>Maintain and update patient records in Athena EMR (required)</li><li>Perform medical chart scrubbing to ensure accuracy and completeness of patient data</li><li>Process and manage prior authorizations following payer and clinic guidelines</li><li>Handle prescription refills in accordance with clinic protocols</li><li>Audit laboratory results and follow up on missing or pending reports</li><li>Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools </li><li>Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)</li><li>Experience working with US based clinics and/or health insurance providers</li><li>Experience in insurance verification, patient coordination, and inbound call handling</li><li>Experience in medical chart scrubbing and prior authorization processing</li><li>Experience in refill processing, lab result auditing, and follow-up coordination</li><li>Medical billing and coding experience is an advantage</li><li>Strong written and verbal English communication skills</li><li>Highly organized, detail-oriented, and self-motivated for remote work</li><li>Must have a stable internet connection and a dedicated quiet home workspace</li></ul><br/><br/>Please mention the word **ADMIRABLY** and tag RMmEwMTo0Zjg6MTQxOjQyMjk6OjI= when applying to show you read the job post completely (#RMmEwMTo0Zjg6MTQxOjQyMjk6OjI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.