Implementation Specialist

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.<br><br>We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.<br><br><strong>Requirements<br><br></strong>Job Responsibilities<br><br><ul><li>Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded</li><li>Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing</li><li>Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations</li><li>Train customers on the use of the software, including best practices and workflow optimization</li><li>Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process</li><li>Coordinate collaboratively with internal teams to meet project milestones</li><li>Ensure a smooth transition from implementation to Customer Success<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree - Nursing Informatics degree a PLUS</li><li>2+ years software implementation experience</li><li>Prior experience in a healthcare or health IT environment strongly preferred<br><br></li></ul><strong>Skills<br><br></strong><ul><li>Project Management</li><li>Critical thinking and problem-solving</li><li>Strong time management and organization</li><li>Excellent verbal and written communication</li><li>Empathy</li><li>Customer Service mindset and focus</li><li>Curiosity and self-motivation</li><li>Confidence and resilience<br><br></li></ul><strong>Benefits<br><br></strong>We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!<br><br>401(k), Unlimited PTO, Health Insurance and....<br><br>100% remote! You can work from ANYWHERE!<br><br>Salary Range: $50,000-$60,000 per year<br/><br/>Please mention the word **VIGILANCE** and tag RMmEwMTo0Zjk6YzAxMzpkY2I1Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzpkY2I1Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.