IT On-Site Support Specialist

<p>We are seeking a proactive and skilled IT On-Site Support Specialist to deliver exceptional hands-on technical support to our teams. In this role, you will diagnose and resolve end-user incidents, deploy and maintain equipment, manage AV and meeting room tech, and leverage cutting-edge AI and DEX automation tools to ensure seamless daily operations and superior employee service.</p> <h2>Tasks</h2> <p><strong>User Support &#x26; Ticket Management:</strong> Provide hands-on support for on-site incidents, requests, and enquiries. Accurately record and update tickets in the ITSM tool to ensure full operational traceability.</p> <p><strong>AI &#x26; Automated Workflow Integration:</strong> Partner with internal digital agents by executing, validating, and feedback-looping AI-guided actions and DEX (Digital Employee Experience) tools.</p> <p><strong>Hardware &#x26; Workstation Lifecycle:</strong> Prepare, configure, deploy, replace, and commission desktop workstations, laptops, peripherals, printers, and docking stations.</p> <p><strong>AV &#x26; Meeting Room Operations:</strong> Support and maintain videoconferencing setups, collaborative tools, and room AV equipment. Conduct routine preventative health checks to ensure meeting readiness.</p> <p><strong>Relocations &#x26; Logistics:</strong> Oversee physical workstation moves, hardware migrations, inventory tracking, and logistics operations.</p> <p><strong>Cross-Team Collaboration:</strong> Serve as a bridge between end-users, the global Service Desk, and specialized technical teams to escalate and resolve complex issues.</p> <p><strong>Continuous Improvement:</strong> Proactively spot and propose process, infrastructure, and user experience enhancements.</p> <h2>Requirements</h2> <ul> <li><strong>Experience:</strong> 3 to 5 years of proven experience in IT on-site, desktop, or field support within a corporate environment.</li> <li><strong>End-User Operations:</strong> Strong proficiency in end-user OS (Windows/macOS), mobile devices, remote connectivity (VPN, Wi-Fi), inventory management, and endpoint management tools.</li> <li><strong>Microsoft Ecosystem:</strong> In-depth knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint, and business apps) and modern Workplace environments.</li> <li><strong>AV &#x26; Collaboration:</strong> Practical experience configuring and troubleshooting corporate videoconferencing and AV systems.</li> <li><strong>Problem-Solving &#x26; Soft Skills:</strong> Strong analytical capabilities focused on first-time resolution, coupled with exceptional communication skills and a service-first mindset.</li> <li><strong>Tech Adaptability:</strong> Ability to work autonomously while using standardized operating procedures and AI-driven automation systems.</li> </ul> <p><strong>Scope of Technology Support</strong></p> <ul> <li><strong>Workstations &#x26; Mobility:</strong> Laptops, desktops, peripherals, printers, docking stations, and mobile devices.</li> <li><strong>Productivity &#x26; Connectivity:</strong> M365 suite, Wi-Fi networks, VPNs, and remote access systems.</li> <li><strong>Infrastructure &#x26; AV:</strong> Conference room hardware, display systems, and interactive tools.</li> <li><strong>Operations &#x26; Service Delivery:</strong> ITSM platforms, endpoint management systems, automation solutions, DEX tools, and digital support agents.</li> </ul> <p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>