IT Team Leader

<h1><strong>About Motorway</strong></h1><p style="min-height:1.5em">Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.</p><p style="min-height:1.5em">This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.</p><p style="min-height:1.5em"><strong>About the role:</strong></p><p style="min-height:1.5em">As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.</p><p style="min-height:1.5em"><strong>Key Responsibilities:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.</p></li><li><p style="min-height:1.5em">Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.</p></li><li><p style="min-height:1.5em">Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.</p></li><li><p style="min-height:1.5em">Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.</p></li><li><p style="min-height:1.5em">Take initiative to continuously explore, learn, and develop your technical skills and experience.</p></li><li><p style="min-height:1.5em">Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.</p></li><li><p style="min-height:1.5em">Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team.</p></li><li><p style="min-height:1.5em">Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions</p></li></ul><p style="min-height:1.5em"><strong>Requirements:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.</p></li><li><p style="min-height:1.5em">A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.</p></li><li><p style="min-height:1.5em">Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.</p></li><li><p style="min-height:1.5em">Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Identity &amp; Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.</p></li><li><p style="min-height:1.5em">Infrastructure &amp; Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian(JIRA).</p></li></ul></li><li><p style="min-height:1.5em">A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.</p></li><li><p style="min-height:1.5em">A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements</p></li><li><p style="min-height:1.5em">Networking knowledge advantageous but not essential</p></li></ul><p style="min-height:1.5em">BENEFITS</p><p style="min-height:1.5em"><strong>We've got your back, in life's biggest moments and the everyday ones too.</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary</p></li><li><p style="min-height:1.5em">Equity scheme - we all share in Motorway’s success</p></li><li><p style="min-height:1.5em">25 days holiday</p></li><li><p style="min-height:1.5em">Sea-front office with bi-weekly massages and free snacks</p></li><li><p style="min-height:1.5em">Private medical insurance via BUPA</p></li><li><p style="min-height:1.5em">Life assurance</p></li><li><p style="min-height:1.5em">Pension scheme (we contribute 5%)</p></li><li><p style="min-height:1.5em">Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)</p></li><li><p style="min-height:1.5em">24/7 Employee Assistance Programme</p></li><li><p style="min-height:1.5em">EV leasing scheme</p></li><li><p style="min-height:1.5em">Cycle to work scheme</p></li><li><p style="min-height:1.5em">Nursery salary sacrifice scheme</p></li><li><p style="min-height:1.5em">1 paid volunteering day a year</p></li></ul><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>