Job

Manager, Software Engineering

SugarCRM · Solihull

At a glance

Type: Job
Organisation: SugarCRM
Location: Solihull
Work mode: On-site
Deadline: Rolling / not stated
Posted: 15 Sep 2026

About this job

<div> <div><strong>About SugarAI UK Limited</strong></div> <div><br>SugarAI is redefining CRM for the age of AI.<br><br>We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.<br><br>More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.<br><br>Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.<br><br>If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.</div> </div><br><strong>Impact You Will Make in the Role (Key Responsibilities):</strong><br><div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Lead, coach, and develop a team of software engineers through structured 1:1s, career development planning, performance feedback, and clearly set expectations, owning the full people management cycle including </span><span data-ccp-parastyle="Body Text">goal-setting</span><span data-ccp-parastyle="Body Text">, reviews, promotions, and compensation conversations.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Rebuild team culture from the ground up, </span><span data-ccp-parastyle="Body Text">establishing</span><span data-ccp-parastyle="Body Text"> psychological safety, accountability, and a genuine appetite for continuous improvement, </span><span data-ccp-parastyle="Body Text">identifying</span><span data-ccp-parastyle="Body Text"> root causes of underperformance rather than addressing symptoms.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Own delivery by introducing and </span><span data-ccp-parastyle="Body Text">maintaining</span><span data-ccp-parastyle="Body Text"> effective operating rhythms, removing blockers systematically, and bringing rigour to planning and sprint health using metrics including velocity, cycle time, throughput, and defect rates.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Be the technical conscience of the team, setting and enforcing engineering standards across code quality, testing, reliability, and maintainability, reducing technical debt strategically, and </span><span data-ccp-parastyle="Body Text">providing</span><span data-ccp-parastyle="Body Text"> hands-on technical guidance.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Lead the adoption of AI-first ways of working, introducing generative AI tooling into the engineering workflow and helping engineers understand and embrace their role as orchestrators in a spec-driven development environment.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Develop multidisciplinary engineers by actively breaking down silos between front end, back end, data, and QA, building development plans that broaden capability and reduce single points of failure across the team.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Partner with product and wider stakeholders to align engineering delivery with business priorities, communicating progress, risks, and trade-offs clearly and ensuring engineering has a credible voice in strategic conversations.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> </div><br><strong>What You Will Bring (Qualifications/Experience): </strong><br><div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">5+ years of direct engineering management experience with </span><span data-ccp-parastyle="Body Text">a track record</span><span data-ccp-parastyle="Body Text"> of developing individuals, managing performance, hiring talent, and building high-functioning teams.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="9" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Proven experience leading a team through a period of </span><span data-ccp-parastyle="Body Text">significant change</span><span data-ccp-parastyle="Body Text">, whether through a merger and acquisition, organisational restructure, or a turnaround from low morale and underperformance.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="10" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Strong technical credibility with a background in software development, sufficient to guide architectural decisions, set engineering standards, and earn the genuine respect of the engineers you manage.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> </div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="11" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">A clear and well-formed point of view on the future of software engineering, including AI-first development, spec-driven workflows, and the evolving role of the engineer.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="12" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Fluency in engineering metrics and delivery operations, with a clear understanding of the relationship between capacity, velocity, and throughput and the ability to use data to drive decisions.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="13" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Strong communication</span><span data-ccp-parastyle="Body Text"> across audiences, able to hold a room of engineers and a room of senior stakeholders with equal confidence, translating between technical complexity and business context.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> </div> </div><br><strong>Preferred Qualifications/Experience: </strong><br><div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="14" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Experience in post-merger or post-acquisition engineering environments where you have rebuilt culture and operating practice from a difficult starting point.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="15" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">A demonstrated </span><span data-ccp-parastyle="Body Text">track record</span><span data-ccp-parastyle="Body Text"> of moving teams from siloed, specialist working towards cross-functional, multidisciplinary delivery.</span></span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="16" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Measurable outcomes in team health, delivery predictability, or engineering effectiveness, with the data to support them.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="•" data-font="Arial" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Arial","469769242":[8226],"469777803":"left","469777804":"•","469777815":"singleLevel"}" data-aria-posinset="17" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Body Text">Experience introducing generative AI tooling into an engineering team and navigating the human side of that change alongside the technical implementation.</span><span data-ccp-props="{"201341983":0,"335559738":140,"335559739":140,"335559740":252,"469777462":[360],"469777927":[0],"469777928":[1]}"> </span></p> </li> </ul></div> </div><div><em><span style="font-size: 16px;">We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.</span></em></div> <div> </div> <div><strong><span style="font-size: 16px;">Benefits and Perks:</span></strong></div> <div><span style="font-size: 16px;">Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:</span></div> <div><span style="font-size: 16px;"> </span></div> <div><span style="font-size: 16px;">·       UK Pension Scheme</span></div> <div><span style="font-size: 16px;">·       Private medical and dental insurance</span></div> <div><span style="font-size: 16px;">·       Health &Wellness Reimbursement Program</span></div> <div><span style="font-size: 16px;">·       Unpaid sabbatical leave</span></div> <div><span style="font-size: 16px;">·       Educational Resources - Career & Personal Development Program</span></div> <div><span style="font-size: 16px;">·       Various discount programs (i.e. travel, virtual exercises classes, etc.)</span></div> <div><span style="font-size: 16px;">·       We are a merit-based company with many opportunities to learn, excel and grow your career!</span></div> <div> </div> <div><span style="font-size: 10px;">#LI-Hybrid</span></div><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>

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