Managing Director of Client Services

<p><strong>Managing Director of Client Services</strong></p> <p><span style="color: #000000;">&nbsp;</span></p> <p><span style="color: #000000;"><strong>Company Overview</strong></span><br aria-hidden="true"><span style="color: #000000;">We are looking for a Managing Director of Client Services to focus on leading enterprise client delivery, strategic growth, and operational excellence. The Managing Director oversees Project Management, Operations, and Cyber, setting the standard for quality, accountability, and client impact while driving long-term, value-based relationships. The Managing Director operates as a senior advisor to clients and a trusted leader within the organization, bringing executive presence and credibility with senior stakeholders across leadership, government agencies, law firms, corporate legal departments, and strategic partners. The role ensures the delivery of defensible, efficient, and technology-enabled eDiscovery solutions across the full lifecycle of litigation and high profile government investigations.&nbsp;</span></p> <p> </p><p><span style="text-decoration: underline;"><span style="color: #000000; text-decoration: underline;"><strong>Key Responsibilities</strong></span></span></p> <p><span style="color: #000000;"><strong>Client Leadership and Strategy</strong></span></p> <ul data-spread="false"> <li style="color: #000000;"><span style="color: #000000;">Ensure all clients are actively and effectively managed by establishing clear ownership and accountability with Associate Directors leading client engagement and overall experience.</span></li> <li style="color: #000000;"><span style="color: #000000;">Oversee Associate Directors to ensure consistency in communication, issue resolution, delivery alignment, and client satisfaction.</span></li> <li style="color: #000000;"><span style="color: #000000;">Partner with Associate Directors and Sales to strengthen client relationships, increase visibility, and drive long-term account growth.</span></li> <li style="color: #000000;"><span style="color: #000000;">Collaborate with Advisory Services to guide client-specific strategies related to workflows, technology, and engagement models to support delivery success and identify expansion opportunities.</span></li> <li style="color: #000000;"><span style="color: #000000;">Establish and enforce a structured client governance model, including Quarterly Business Reviews, standardized reporting, and client playbooks that drive accountability and proactive management.</span></li> <li style="color: #000000;"><span style="color: #000000;">Maintain involvement in key client initiatives focused on innovation and continuous improvement, including the adoption of automation, analytics, and AI-enabled workflows.</span></li> </ul> <div style="color: #000000;"><span style="color: #000000;"><strong>Delivery and Operational Leadership</strong></span><p></p> <ul> <li style="color: #000000;"><span style="color: #000000;">Lead Project Management, Operations, and Cyber teams to ensure consistent execution of all processing, production, breach response, and eDiscovery workflows.</span></li> <li style="color: #000000;"><span style="color: #000000;">Ensure clear, consistent documentation of processes to support execution across the full project lifecycle.</span></li> <li style="color: #000000;"><span style="color: #000000;">Develop and mentor Associate Directors to strengthen delegation, accountability, and leadership capability across delivery teams.</span></li> <li style="color: #000000;"><span style="color: #000000;">Establish and enforce operational standards across all engagements, including quality control, timeliness, and adherence to defined workflows.</span></li> <li style="color: #000000;"><span style="color: #000000;">Oversee execution of complex, high-volume, and high-risk matters, including workflow design, resourcing, RACI alignment, and escalation management.</span></li> <li style="color: #000000;"><span style="color: #000000;">Drive continuous improvement across operations, ensuring scalability, defensibility, and the ability to support emerging data sources.</span></li> <li style="color: #000000;"><span style="color: #000000;">Monitor performance against defined KPIs, including utilization, quality, and timeliness, and take corrective action to improve consistency and outcomes.</span></li> </ul> <div style="color: #000000;"><span style="color: #000000;"><strong>Solution Design and Pre-Sales Engagement</strong></span><p></p> <ul> <li style="color: #000000;"><span style="color: #000000;">Partner with Sales and Advisory Services to support solution design and RFP responses.</span></li> <li style="color: #000000;"><span style="color: #000000;">Provide input on pricing, scoping, team structure, and solution architecture to ensure alignment with client needs and delivery capabilities.<br></span></li> </ul> <div style="color: #000000;"><span style="color: #000000;"><strong>Financial and Portfolio Management</strong></span><p></p> <ul> <li style="color: #000000;"><span style="color: #000000;">Own overall financial performance, including revenue, margin, forecasting, and portfolio health.</span></li> <li style="color: #000000;"><span style="color: #000000;">Monitor and address risks using defined KPIs, including effective rate and profitability.</span></li> <li style="color: #000000;"><span style="color: #000000;">Scale and optimize teams across Project Management, Operations, and Cyber through effective utilization and resource planning.</span></li> </ul> <p><span style="text-decoration: underline;"><span style="color: #000000; text-decoration: underline;"><strong>Experience and Qualifications</strong></span></span></p> <ul data-spread="false"> <li style="color: #000000;"><span style="color: #000000;">Bachelor’s degree in related fields such as information technology, business, operations management, project management, or similar disciplines</span></li> <li style="color: #000000;"><span style="color: #000000;">10+ years of experience in eDiscovery or legal technology, with deep expertise in the Electronic Discovery Reference Model and litigation lifecycle.</span></li> <li style="color: #000000;"><span style="color: #000000;">Proven ability to translate client needs into scalable, high-quality operational solutions and lead complex, large-scale client engagements.</span></li> <li style="color: #000000;"><span style="color: #000000;">5+ years of leadership experience managing client services or operations teams and directing cross-functional delivery organizations.</span></li> <li style="color: #000000;"><span style="color: #000000;">Strong experience with Relativity, certification as a Relativity Certified Administrator preferred.</span></li> <li style="color: #000000;"><span style="color: #000000;">Demonstrated ability to advise clients, manage expectations, and maintain high levels of client satisfaction.</span></li> <li style="color: #000000;"><span style="color: #000000;">Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders, including attorneys, client teams, and internal resources.</span></li> <li style="color: #000000;"><span style="color: #000000;">Proven ability to manage multiple concurrent projects within budget and timeline constraints, including the use of structured methodologies such as RACI and Gantt frameworks.</span></li> <li style="color: #000000;"><span style="color: #000000;">Strong organizational and prioritization skills, with the ability to operate effectively and quickly in time-sensitive and high-pressure environments.</span></li> <li style="color: #000000;"><span style="color: #000000;">Demonstrated ability to lead teams through delegation, collaboration, and accountability.</span></li> <li style="color: #000000;"><span style="color: #000000;">Experience troubleshooting applications and coordinating effectively with support teams.</span></li> <li style="color: #000000;"><span style="color: #000000;">Proactive problem-solving mindset with the ability to anticipate client needs and drive solutions forward to avoid challenges from occurring.&nbsp;</span></li> </ul> <p></p> <p> </p><p><span style="text-decoration: underline;"><span style="color: #000000; text-decoration: underline;"><strong>Our Commitment</strong></span></span></p> <p><span style="color: #000000;">Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.</span></p> <p><span style="color: #000000;">For the past eight years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.</span></p> <p><span style="color: #000000;">Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.</span></p> <p><span style="color: #000000;">We care about our employees. Therefore, we offer a comprehensive benefits package.</span><br><span style="color: #000000;">- &nbsp; &nbsp; &nbsp; &nbsp; Health, Dental, and Vision</span><br><span style="color: #000000;">- &nbsp; &nbsp; &nbsp; &nbsp; Life Insurance</span><br><span style="color: #000000;">- &nbsp; &nbsp; &nbsp; &nbsp; 401k</span><br><span style="color: #000000;">- &nbsp; &nbsp; &nbsp; &nbsp; Flexible Spending Account (Health, Dependent Care, and Commuter)</span><br><span style="color: #000000;">- &nbsp; &nbsp; &nbsp; &nbsp; Paid Time Off and Observance of State/Federal Holidays</span></p> <p><span style="color: #000000;">Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</span></p> <p><span style="color: #000000;">Join our team and become part of government innovation!</span></p> <p></p>\n<p></p><p><br></p><p></p>\n<div>$170,000 - $210,000 a year</div>\n</div></div></div><br/><br/>Please mention the word **CASHBACKS** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.