MillerKnoll: Developing Operations Leaders from Within and Beyond — A Case Study in Structured Talent Development

<div class="header alignfull header--article has-background has-tonal-black-background-color"> <div class="header__layout"> <div class="header__content"> <div class="header__metadata"><div class="header__metas"><div class="header__meta header__meta--taxonomy header__meta--tax-category"> Publications</div></div></div> <h1 class="header__title">Archives</h1> <div class="header__metadata"><div class="header__metas"><div class="favorite-block"> <button class="favorite" data-id="306846" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark" /></svg></button></div> <div class="header__meta header__meta--date"> October 9, 2026</div> <div class="header__meta header__meta--taxonomy header__meta--tax-program_tax"> UpSkill America, and Economic Opportunities Program</div></div></div> </div> </div> <figure class="header__media" role="presentation"> </figure> </div> <div class="wp-block-group alignfull is-style-contour-lines is-layout-constrained wp-block-group-is-layout-constrained" style="margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium)"> <div class="person-card"> <div class="person-card__layout"> <figure class="person-card__headshot"> <img loading="lazy" decoding="async" width="300" height="300" src="https://www.aspeninstitute.org/wp-content/uploads/2025/05/Haley-Glover.jpeg" class="attachment-mobile size-mobile" alt="" srcset="https://www.aspeninstitute.org/wp-content/uploads/2025/05/Haley-Glover.jpeg 300w, https://www.aspeninstitute.org/wp-content/uploads/2025/05/Haley-Glover-150x150.jpeg 150w" sizes="auto, (max-width: 300px) 100vw, 300px" style="object-position: 50% 50%" /> </figure> <div class="person-card__info"> <h3 class="person-card__name"> Haley Glover </h3> <p class="person-card__position"> Senior Director, UpSkill America </p> </div> </div> </div> <hr class="wp-block-separator has-alpha-channel-opacity"/> <p class="wp-block-paragraph">For many manufacturers, building a capable leadership pipeline is a persistent and familiar problem. Turnover pushes people into roles before they are ready. External hires struggle to stick. And the institutional knowledge that makes an organization distinctive is hard to pass on at scale.</p> <p class="wp-block-paragraph">This case study examines how MillerKnoll built structured pathways for manufacturing associates address these business problems. The programs they created allow associates to grow into operations leadership and office-based roles. Through Bridge, Propel, and Career Academy, participants gain hands-on experience, dedicated coaching, clear expectations, and access to real opportunities across the company.</p> <div data-wp-interactive="core/file" class="wp-block-file"><object data-wp-bind--hidden="!state.hasPdfPreview" hidden class="wp-block-file__embed" data="https://www.aspeninstitute.org/wp-content/uploads/2026/10/MillerKnoll-Developing-Operations-Leaders-from-Within-and-Beyond-A-Case-Study-in-Structured-Talent-Development.pdf" type="application/pdf" style="width:100%;height:600px" aria-label="Embed of MillerKnoll Developing Operations Leaders from Within and Beyond A Case Study in Structured Talent Development."></object><a id="wp-block-file--media-2a49431d-e1ff-4310-b71e-a2705053d9b3" href="https://www.aspeninstitute.org/wp-content/uploads/2026/10/MillerKnoll-Developing-Operations-Leaders-from-Within-and-Beyond-A-Case-Study-in-Structured-Talent-Development.pdf">MillerKnoll Developing Operations Leaders from Within and Beyond A Case Study in Structured Talent Development</a><a href="https://www.aspeninstitute.org/wp-content/uploads/2026/10/MillerKnoll-Developing-Operations-Leaders-from-Within-and-Beyond-A-Case-Study-in-Structured-Talent-Development.pdf" class="wp-block-file__button wp-element-button" download aria-describedby="wp-block-file--media-2a49431d-e1ff-4310-b71e-a2705053d9b3">Download</a></div> </div> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-00f60e24 wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link wp-element-button" href="https://www.aspeninstitute.org/wp-content/uploads/2026/10/MillerKnoll-Developing-Operations-Leaders-from-Within-and-Beyond-A-Case-Study-in-Structured-Talent-Development.pdf">Download Publication (PDF)<span class="wp-block-button__effect"></span></a></div> </div> <hr class="wp-block-separator has-alpha-channel-opacity"/> <div class="wp-block-group 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href="https://www.aspeninstitute.org/people/haley-glover/">Haley Glover</a></li></ul> </div> </div> </div> <div class="dyn-card"> <div class="dyn-card__wrap"> <div class="dyn-card__media"> <figure class="dyn-card__image"> <a class="dyn-card__image-link" href="https://www.aspeninstitute.org/publications/employer-friendly-practices-a-guide-for-higher-education/" tabindex="-1"> <img loading="lazy" decoding="async" width="1000" height="1500" src="https://www.aspeninstitute.org/wp-content/uploads/2026/10/GettyImages-963127440-1000x1500.jpg" class="attachment-large size-large" alt="Employer-Friendly Practices: A Guide for Higher Education" style="object-position: 50% 50%" /> </a> </figure> <div class="dyn-card__label"> <span class="has-meta-variant">Publications</span> </div> </div> <div class="dyn-card__content"> <h2 class="dyn-card__title has-h5-variant"><a href="https://www.aspeninstitute.org/publications/employer-friendly-practices-a-guide-for-higher-education/">Employer-Friendly Practices: A Guide for Higher Education</a></h2><div class="dyn-card__excerpt">This resource is designed to help colleges and universities become more employer-friendly and build the kind of institutional capacity that sustains and grows partnerships while simultaneously better serving working learners. It offers role-specific guidance for leaders across the institution, a self-assessment spanning five domains of practice, and a process for turning results into action, grounded in the conviction that institution/employer partnerships can become easier without compromising academic missions.</div><p class="dyn-card__meta dyn-card__date"><button class="favorite" data-id="321314" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" focusable="false" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark"/></svg></button><time>October 14, 2026</time></p> </div> </div> </div> <div class="dyn-card"> <div class="dyn-card__wrap"> <div class="dyn-card__media"> <figure class="dyn-card__image"> <a class="dyn-card__image-link" href="https://www.aspeninstitute.org/publications/millerknoll-developing-operations-leaders-from-within-and-beyond-a-case-study-in-structured-talent-development/" tabindex="-1"> <img loading="lazy" decoding="async" width="1000" height="1500" src="https://www.aspeninstitute.org/wp-content/uploads/2026/08/MillerKnoll_25-08-26_Toronto_BG_09219-1000x1500.jpg" class="attachment-large size-large" alt="MillerKnoll: Developing Operations Leaders from Within and Beyond — A Case Study in Structured Talent Development" style="object-position:0% 44%" /> </a> </figure> <div class="dyn-card__label"> <span class="has-meta-variant">Publications</span> </div> </div> <div class="dyn-card__content"> <h2 class="dyn-card__title has-h5-variant"><a href="https://www.aspeninstitute.org/publications/millerknoll-developing-operations-leaders-from-within-and-beyond-a-case-study-in-structured-talent-development/">MillerKnoll: Developing Operations Leaders from Within and Beyond — A Case Study in Structured Talent Development</a></h2><div class="dyn-card__excerpt">Bridge, Propel, and Career Academy are built on a practical philosophy: that MillerKnoll has great talent already inside the organization. Finding that talent, developing it, and aligning it to the right opportunities is key to its success. T</div><p class="dyn-card__meta dyn-card__date"><button class="favorite" data-id="306846" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" focusable="false" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark"/></svg></button><time>October 9, 2026</time></p><ul class="dyn-card__meta dyn-card__people"><li class="dyn-card__person"><a href="https://www.aspeninstitute.org/people/haley-glover/">Haley Glover</a></li></ul> </div> </div> </div> <div class="dyn-card"> <div class="dyn-card__wrap"> <div class="dyn-card__media"> <figure class="dyn-card__image"> <a class="dyn-card__image-link" href="https://www.aspeninstitute.org/publications/a-typology-of-state-supported-work-connected-learning-programs/" tabindex="-1"> <img loading="lazy" decoding="async" width="1000" height="1500" src="https://www.aspeninstitute.org/wp-content/uploads/2026/10/GettyImages-2246260541-1000x1500.jpg" class="attachment-large size-large" alt="A Typology of State-Supported Work-Connected Learning Programs" style="object-position: 20% 60%" /> </a> </figure> <div class="dyn-card__label"> <span class="has-meta-variant">Publications</span> </div> </div> <div class="dyn-card__content"> <h2 class="dyn-card__title has-h5-variant"><a href="https://www.aspeninstitute.org/publications/a-typology-of-state-supported-work-connected-learning-programs/">A Typology of State-Supported Work-Connected Learning Programs</a></h2><div class="dyn-card__excerpt">States invest in work-connected learning through dozens of distinct funding streams, grant programs, and agency initiatives, often developed independently over time by different administrations and agencies pursuing different goals.</div><p class="dyn-card__meta dyn-card__date"><button class="favorite" data-id="321289" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" focusable="false" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark"/></svg></button><time>October 8, 2026</time></p><ul class="dyn-card__meta dyn-card__people"><li class="dyn-card__person"><a href="https://www.aspeninstitute.org/people/haley-glover/">Haley Glover</a></li></ul> </div> </div> </div> <div class="dyn-card"> <div class="dyn-card__wrap"> <div class="dyn-card__media"> <figure class="dyn-card__image"> <a class="dyn-card__image-link" href="https://www.aspeninstitute.org/blog-posts/the-workforce-of-the-future-starts-with-adult-basic-education/" tabindex="-1"> <img loading="lazy" decoding="async" width="1081" height="681" src="https://www.aspeninstitute.org/wp-content/uploads/2026/09/Screenshot-2026-09-15-at-4.53.41-PM.png" class="attachment-large size-large" alt="The Workforce of the Future Starts with Adult Basic Education" style="object-position:46% 5%" /> </a> </figure> <div class="dyn-card__label"> <span class="has-meta-variant">Blog Posts</span> </div> </div> <div class="dyn-card__content"> <h2 class="dyn-card__title has-h5-variant"><a href="https://www.aspeninstitute.org/blog-posts/the-workforce-of-the-future-starts-with-adult-basic-education/">The Workforce of the Future Starts with Adult Basic Education</a></h2><div class="dyn-card__excerpt">To create a future-ready workforce system, we must move beyond outdated credentials and analog processes to one that is skills-first, transparent, data-driven, and aligned with the evolving needs of workers, educators, and employers.</div><p class="dyn-card__meta dyn-card__date"><button class="favorite" data-id="319204" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" focusable="false" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark"/></svg></button><time>September 16, 2026</time></p><ul class="dyn-card__meta dyn-card__people"><li class="dyn-card__person"><a href="https://www.aspeninstitute.org/people/haley-glover/">Haley Glover</a></li><li class="dyn-card__person">Sharon Bonney</li></ul> </div> </div> </div> <div class="dyn-card"> <div class="dyn-card__wrap"> <div class="dyn-card__media"> <figure class="dyn-card__image"> <a class="dyn-card__image-link" href="https://www.aspeninstitute.org/publications/foundational-skills-early-insights-from-employers-and-providers/" tabindex="-1"> <img loading="lazy" decoding="async" width="1001" height="1500" src="https://www.aspeninstitute.org/wp-content/uploads/2026/09/GettyImages-626469398-1001x1500.jpg" class="attachment-large size-large" alt="Foundational Skills: Early Insights from Employers and Providers" style="object-position: 50% 50%" /> </a> </figure> <div class="dyn-card__label"> <span class="has-meta-variant">Publications</span> </div> </div> <div class="dyn-card__content"> <h2 class="dyn-card__title has-h5-variant"><a href="https://www.aspeninstitute.org/publications/foundational-skills-early-insights-from-employers-and-providers/">Foundational Skills: Early Insights from Employers and Providers</a></h2><div class="dyn-card__excerpt">This publication examines how fragmented skills, credentialing, and workforce data systems limit the potential of skills-based hiring and advancement, and outlines a shared vision for building the interoperable infrastructure needed to create a connected skills ecosystem that benefits workers, employers, educators, and governments.</div><p class="dyn-card__meta dyn-card__date"><button class="favorite" data-id="318971" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" focusable="false" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark"/></svg></button><time>September 14, 2026</time></p><ul class="dyn-card__meta dyn-card__people"><li class="dyn-card__person"><a href="https://www.aspeninstitute.org/people/chelsea-miller/">Chelsea Miller</a></li></ul> </div> </div> </div> <div class="dyn-card"> <div class="dyn-card__wrap"> <div class="dyn-card__media"> <figure class="dyn-card__image"> <a class="dyn-card__image-link" href="https://www.aspeninstitute.org/videos/how-tax-policy-can-help-employers-expand-access-to-learning/" tabindex="-1"> <img loading="lazy" decoding="async" width="1280" height="720" src="https://www.aspeninstitute.org/wp-content/uploads/2026/09/UpSkill-Nick-Greif-Interview-Card.jpg" class="attachment-large size-large" alt="How Tax Policy Can Help Employers Expand Access to Learning" style="object-position: 50% 50%" /> </a> </figure> <div class="dyn-card__label"> <span class="has-meta-variant">Podcasts</span> <span>Videos</span> </div> </div> <div class="dyn-card__content"> <h2 class="dyn-card__title has-h5-variant"><a href="https://www.aspeninstitute.org/videos/how-tax-policy-can-help-employers-expand-access-to-learning/">How Tax Policy Can Help Employers Expand Access to Learning</a></h2><div class="dyn-card__excerpt">In this interview, Chelsea Miller of Upskill America speaks with Nick Greif of InStride about how employers can design education benefits that are more accessible, strategic, and aligned with workforce goals.</div><p class="dyn-card__meta dyn-card__date"><button class="favorite" data-id="318780" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" focusable="false" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark"/></svg></button><time>September 8, 2026</time></p><ul class="dyn-card__meta dyn-card__people"><li class="dyn-card__person"><a href="https://www.aspeninstitute.org/people/chelsea-miller/">Chelsea Miller</a></li></ul> </div> </div> </div> <div class="dyn-card"> <div class="dyn-card__wrap"> <div class="dyn-card__media"> <figure class="dyn-card__image"> <a class="dyn-card__image-link" href="https://www.aspeninstitute.org/blog-posts/adult-working-learners-vote-with-their-feet-what-employers-are-learning-about-foundational-skills/" tabindex="-1"> <img loading="lazy" decoding="async" width="1500" height="1000" src="https://www.aspeninstitute.org/wp-content/uploads/2026/08/GettyImages-2182998150-1500x1000.jpg" class="attachment-large size-large" alt="Adult Working Learners Vote With Their Feet: What Employers Are Learning About Foundational Skills" style="object-position:56% 42%" /> </a> </figure> <div class="dyn-card__label"> <span class="has-meta-variant">Blog Posts</span> </div> </div> <div class="dyn-card__content"> <h2 class="dyn-card__title has-h5-variant"><a href="https://www.aspeninstitute.org/blog-posts/adult-working-learners-vote-with-their-feet-what-employers-are-learning-about-foundational-skills/">Adult Working Learners Vote With Their Feet: What Employers Are Learning About Foundational Skills</a></h2><div class="dyn-card__excerpt">Putting people at the center of the systems we are building means accepting that career paths are rarely linear. It requires us to build infrastructure that accommodates life transitions, recognizes informal learning, and values a worker&#8217;s agency over their own data. </div><p class="dyn-card__meta dyn-card__date"><button class="favorite" data-id="308996" data-state="" title="Favorites are not currently available" disabled><span class="favorite__on">Unfavorite</span><span class="favorite__off">Favorite</span><svg class="svg svg--svg-assets-svg-icon-bookmark" role="img" focusable="false" height="15" width="11"><use xlink:href="#svg-assets-svg-icon-bookmark"/></svg></button><time>September 1, 2026</time></p><ul class="dyn-card__meta dyn-card__people"><li class="dyn-card__person"><a href="https://www.aspeninstitute.org/people/chelsea-miller/">Chelsea Miller</a></li></ul> </div> </div> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-h4-variant" id="h-about-this-post">About This Post</h2> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading has-kicker-variant" id="h-people-authors">People/Authors</h3> <div class="post-taxonomies"> <div class="post-taxonomies__layout"> <ul class="post-taxonomy"><li class="post-taxonomy__term"><a href="https://www.aspeninstitute.org/people/haley-glover/">Haley Glover</a></li></ul> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading has-kicker-variant" id="h-series">Series</h3> <div class="post-taxonomies"> <div class="post-taxonomies__layout"> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading has-kicker-variant" id="h-programs">Programs</h3> <div class="post-taxonomies"> <div class="post-taxonomies__layout"> <ul class="post-taxonomy"><li class="post-taxonomy__term"><a href="https://www.aspeninstitute.org/programs/upskill-america/">UpSkill America</a></li><li class="post-taxonomy__term"><a href="https://www.aspeninstitute.org/programs/economic-opportunities-program/">Economic Opportunities Program</a></li></ul> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading has-kicker-variant" id="h-tags">Tags</h3> <div class="post-taxonomies"> <div class="post-taxonomies__layout"> <ul class="post-taxonomy"><li class="post-taxonomy__term"><a href="https://www.aspeninstitute.org/tag/upskilling/">Upskilling</a></li></ul> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading has-kicker-variant" id="h-topics">Topics</h3> <div class="post-taxonomies"> <div class="post-taxonomies__layout"> <ul class="post-taxonomy"><li class="post-taxonomy__term"><a href="https://www.aspeninstitute.org/topic/economic-opportunity/">Economic Opportunity</a></li></ul> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading has-kicker-variant" id="h-impact-areas">Impact Areas</h3> <div class="post-taxonomies"> <div class="post-taxonomies__layout"> <ul class="post-taxonomy"><li class="post-taxonomy__term"><a href="https://www.aspeninstitute.org/impact-area/economic-opportunity/">Economic Opportunity</a></li></ul> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading has-kicker-variant" id="h-content-categories">Content Categories</h3> <div class="post-taxonomies"> <div class="post-taxonomies__layout"> <ul class="post-taxonomy"><li class="post-taxonomy__term"><a href="https://www.aspeninstitute.org/category/publications/">Publications</a></li></ul> </div> </div> </div> </div> <p>The post <a href="https://www.aspeninstitute.org/publications/millerknoll-developing-operations-leaders-from-within-and-beyond-a-case-study-in-structured-talent-development/">MillerKnoll: Developing Operations Leaders from Within and Beyond — A Case Study in Structured Talent Development</a> appeared first on <a href="https://www.aspeninstitute.org">Aspen Institute</a>.</p>